Sawgrass Air Conditioning USE EXTREME CAUTION Sunrise Florida

As a business owner, I don't take this rating lightly. USE CAUTION. Called Sawgrass Air for "emergency" service and was told someone would be at my office at 8:30 the next day. I called at 10, was told the tech got called to another emergency. Finally, at 11, the tech showed up, only to tell me unit was frozen and he would have to return after 1 pm. 1pm turned into 4pm…the rains came and the office called to say the tech wouldn't make it back until the next day. The following morning, the tech informed us that the unit was low on freon and without detecting a leak, said we needed a new coil ($980!).

His rationale was that since he didn't find a leak at the compressor or in the lines, it must be the coil. I asked why we didn't recharge the system with freon to see if it leaked again and was told they wouldn't recharge the system unless we replaces the coils. After I threatened to call another company, Sawgrass Air said the would recharge the system with Freon (3 lbs for $375!). I told them that price was ridiculous (we had another quite for a FULL system recharge for $175) and told them we were going elsewhere.

I was informed that I was still responsible for the service call charge ($125). They said they would waive the service charge with the freon fill, so ultimately, I negotiated the freon fill down to $275 just to save the expense of the second company getting involved. When I questioned the manner in which the Company conducted their business, looking for the "quick hit," I was told, in no uncertain terms, that money was the Company's primary concern and not customer retention. Make sure you shop around before calling Sawgrass Air.