S.B. Trading Concern Installed tank only on Feb 19, 2015 stating 1 year's guarranty and 7 year's warranty on the Bill (No authentic guarranty or warranty card is provided). The tank started leaking from inlet side cover joint just after it was put into operation. We contacted the concerned supplier regarding complaint. He picked up the mobile first time but stopped receiving our calls made later. He has not turned up so far to attend the problem. It is so frustrating that we could not use the facility for the purpose for which it was installed for whole of this past winter. Pl consider this complaint at the earliest so that we are not compelled to post the hopeless quality of sevice in the social network, etc. Kathmandu-34, New Baneshowr Nepal

Tank of the Solar Water Heater started leaking severely from the inlet side cover joint just after few weeks of putting into operation. The service provider was contacted regarding the problem. He, however, received the call and promised to attend the problem, but never turned up. Later on he stopped receiving our calls. Nearly 11 months have elapsed since the facility was installed. It is so frustrating that we were deprived of using the facility for which it was intented for, because the winter season is now almost over.

The service provider has stated 1 year's guarranty and 7 year's warranty in the tank(no authentic guarranty/warranty card is provided!). Now its nearly 11 months past. You are, therefore, requested to replace the tank at the earliest taking necessary action. Lacking prompt action will compell us to take the matter into Social Network, media, etc. sorry to tell this.