Complaint Review: Scenic Chevrolet GMC - Mt. Airy North Carolina
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- Author Confirmed
- Scenic Chevrolet GMC 2300 Rockford St Mt. Airy, North Carolina United States
- Phone: (336) 429-5457
- Web:
- Category: Auto Dealer Repairs
Scenic Chevrolet GMC of Mt Airy NC Scammed by Service Department Mt. Airy North Carolina
*General Comment: Heater core flush?
*Consumer Comment: What They Told You IN ADVANCE!
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I contacted the dealership to handle a recall as well as schedule an appointment for a heater core flush. I specifically asked if they perform heater core flushes. I had recently had a coolant flush and wanted to make certain they understood what I was asking for and that I knew what I was asking for. Which was a heater core flush. The advisor assured me that I would be coming in for a heater core flush. When I arrived for the appointment, the advisor confirmed my appointment and that I was there for a heater core flush. However, when my car was ready and I went to check out, the invoice said "coolant flush" and I questioned it. They informed me that they did in fact do a coolant flush but they focused on the heater core. I emailed the dealership when I got home about the situation. They again admitted not doing the service I asked for, told me I could come back and they would do a heater core flush for "free". I requested a refund resolution and they refused. My bank has requested a refund and they have refused. BBB requested a refund, they refused. Since leaving the dealership I had the guys at the shop where I work flush my heater core for me and a lot of gunk came out. So not only do they admit to me in email that they didn't do the service, it was obvious with all the gunk that came out when the shop I work at flushed it, that the dealership was definitely telling the truth when they said they Did not do it. So I just don't know why I would go back for a "free" flush, when it has been done elsewhere properly. I don't need diagnostics as my car is fixed. It was not fixed at the dealership. There is no way they did a proper flush on my vehicle, coolant or otherwise. Had they done one properly they would have flushed til clear. My car had significant gunk come out when the heater core got flushed at elsewhere. I am in full belief I was scammed. No way around it. $203.25 they refuse to refund me.
This report was posted on Ripoff Report on 03/31/2025 10:09 AM and is a permanent record located here: https://www.ripoffreport.com/report/scenic-chevrolet-gmc-mt-airy/north-carolina-scammed-1536651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
Heater core flush?
AUTHOR: Flint - (United States)
SUBMITTED: Thursday, April 03, 2025
A heater core flush and a coolant flush are the same thing. Flushing the coolant also flushes the heater core. Not sure what your complaint is about. That said, if your heater core is not working properly, it most likely needs to be replaced, not flushed. Flushing maybe worked 50 years ago, but modern heater cores have small passages that clog easily. If you don't maintain your cooling system properly, they will clog permanently.
#1 Consumer Comment
What They Told You IN ADVANCE!
AUTHOR: Irv - (United States)
SUBMITTED: Tuesday, April 01, 2025
ANY car dealer, INCLUDING THIS ONE, which adds FAKE FEES and plays the "Dealer Installed Options" CONGAME, is telling you, even before you go thru their doors HONESTY and INTEGRITY are NOT practiced there and YOU nor anybody else can trust them for anything! Anytime you need non-warranty work and you go to a dealer "shop", you are setting yourself up for PRICE GOUGING, poor customer service and commisioned parts changers masquerading as "mechanics". Take your car to a long established independent shop with REAL mechanics with DECADES of experience! There's more. Who do you think the BBB is? Its more than just "BBB"....its "the BBB with all their PHONY BALONEY" or "The BBB-BS". The BBB is NOT part of ANY government or law enforcement entity. Despite the BBB with all their obvious PHONY BALONEY constantly referring to themselves as "the Bureau" in order to DECEIVE the public, the BBB with all their PHONY BS has ZERO POWER to order any business to do anything or enforce any laws. The BBB-BS purpose is to SELL their USELESS RATINGS to ANY business willing to pay the price. In other words, the BBB with all their PHONY BALONEY is nothing more than a "PAY-FOR-PLAY congame scam They are NOT your friend. Remember that. That complaint you made will be used by the pond scum at the BBB as a SALES LEAD to sell that business their useless PAID FOR, rating. Just go to the BBB website, if you can atand the smell, and look for the "Get A Quote" tab. THE BBB-BS.....CHOKING ON THE STENCH OF THEIR OWN CON-GAMES.
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