Complaint Review: Scented Engagement.com - Vernon California
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- Author Not Confirmed
- Scented Engagement.com Vernon, California USA
- Phone: 8779077076
- Web: www.scentedengagement.com
- Category: Computer Mail Order
Scented Engagement.com Do Not Order From This Company, you will not get your order Vernon California
*UPDATE Employee: Customer was refunded for her order
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In May of 2015, I ordered two candles from, Scented Engagements, I never received the merchandise, about two months latter I moved to a new state, during the move I forgot about the order, when I was reveiwing my bank statement I noticed the charges and contacted the company, I explained the situation to one of the repersentitives, she looked up my information and told me that they had to check with federal Express as they were , told that the shipment was not delivered because they could not find the address, I asked her to please either resent the order or refunded my credit card for the 62.38. She said she would check with her management team and get back to me, that was a week ago, I called her today to get an update, she told me that she had to follow up with management again, I asked her to talk to a supervisor and she became very rude and hung up the phone, I tried to call back and got no answer. I went on the internet to their web site and started a chat session with someone named Eva and as soon as I explained the situation, she disconnected the chat. I have been trying for weeks to find out about my order and to no avail. I would never do business with this company ever again. I warn people to stay clear of this company, because if you have a problem with your order, you will not get any resolution, you will not receive the candles nor a refund. This company is never available
This report was posted on Ripoff Report on 07/14/2015 12:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scented-engagementcom/vernon-california/scented-engagementcom-do-not-order-from-this-company-you-will-not-get-your-order-vernon-1241804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer was refunded for her order
AUTHOR: Kelly - (USA)
SUBMITTED: Thursday, December 17, 2015
Hi, This is Kelly from ScentedEngagements, In response to the customer's complain, as per company's policy we cannot issue refund or replace her order the time she complained as her order was not yet received in our warehouse (the courier decided to ship back the order to us as the address cannot be located by the courier since the customer moved to a different state,) we informed her to wait for few weeks as we need to verify with the courier about the order unfortunately the customer can't wait and keeps on complaining to the point of harassing our representative(based on their phone conversation). We cannot solve her concern right away as we also need to follow procedures in following up orders that are not successfully delivered and the moment we received the returned shipment in our warehouse, we refunded customer and sent her a follow up email about the refund but the customer never responded to our email.
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