School House Folders, Production Media Co. No proof of service delivery, lies over the phone, terrible customer service. Beaverton Oregon

No proof that advertisements I paid for were ever produced (back in May). After speaking to customer service today on 10/4/2016, the company tried to resell me a product that I had already paid for (2 years of folders instead of 1). Either they lied about the services initially, or this is a common practice. I was also told initially that I was entitled to free art design for the second year, and tried to do this over the summer. I contacted them in July, got a new design, asked for a change, and hadn't heard from the company since then. When I spoke to the individual on the phone today, they noted they still had the original design in the system and since I didn't want to buy anything new, the old design would be printed. The old design has incorrect contact information, so is useless:

The following charges were made to my account:

05/28/15 PRODUCTION MEDIA COMBEAVERTON OR $375.00 ¤

8009628587

EXTENDED PAYMENT OPTION

05/29/15 FOLDERS 8009622587 2BEAVERTON OR $700.00 ¤

8009622587

EXTENDED PAYMENT OPTION

05/29/15 FOLDERS 8009622587 2BEAVERTON OR $1,595.00 ¤

8009622587

EXTENDED PAYMENT OPTION

Their scam cost me a total of $2670. I didn't realize this was a scam until my attempt to talk to the company today.

Other reports indicated that they experienced the same problem.

This is for my small business, Essay Queen, for which I am a sole proprietor.

They asked me how they could help to resolve the issue with the folders not being released for two years as promised (this was the $700 charge ($350 for the first year, $350 for the second), by offering me lots of free stuff. I replied that I would just want my money back and was hung up on.

Previously, when I tried to call the company to ask questions I never got the answers I needed. It was a lot of money for a lot of nothing.