Schroeder Moving Systems dishonest Appleton Wisconsin

I appreciate your response and understand your need to justify the absurdity of placing two 750 mL bottle of wine in a 2 ft x 3 ft x 4 ft box. However, it does not excuse the unethical billing practice or change the fact that we were charged for "storage fees" that resulted from your inability to deliver a service in a time frame that you promised. Any reputable business would take responsibility for their shortcomings and not pass on the cost of their failure to the customer that they inconvenienced. Furthermore, it is unreasonable to place blame on the customer for not overseeing the packing process just as it would be unreasonable to blame the diner for not overseeing the chef. If you run a reputable and ethical business you will adjust the bill rather than justifying your failure and placing blame on the customer. If you're unable to do that then please refrain from wasting my time with excuses.

 Being affiliated with the largest van line in the country, we, as all other moving companies, do run into capacity issues during the summer months. And with an industry wide loss of over 30% of the van operators over the past several years, it has created a substantial strain on the assets and drivers that we have. Unfortuantely, this region of the country ended up over capacity at the time frame the customer was moving. We did get the customer out of their residence on time, having the local agent pack, load and transport the shipment back to their local facility. Ultimately the customer decided to make other arrangements for moving their goods before we could get a van assigned to pick them up. Regarding the examples of packing noted in the complaint, lamp shades have and will always be packed in a single carton by themselves. They are very fragile, lightweight and susceptible to damage. The wine bottles are very fragile as well. Could a smaller box have been used? Maybe, but we leave that to the judgment of the individuals providing the packing service. The packed glass shelves were moved by another company, so we therefore have no way of knowing if the carton, or the entire shipment for that matter, was handled with care. The overall charge for the packing service was calculated and priced per container. We have the option of charging per container or as a lump sum, with the factor being based upon the weight of the shipment. In this instance, the charges were less pricing it per carton. So we passed the charges, based upon the least expensive calculation method, on down to the customer. The packing estimate, as the customer states, was $1324.00. The actual packing fee was $1286.29. The remaining costs were attributed to the local agents fees for picking up the goods and transporting back to their warehouse. These charges (origin loading) are part of the overall transportation fee for the moving services. In this case, when a customer cancels their moving service mid stream, we need to collect for the services performed up to that point.

Any customer would be disappointed and upset if their goods were not being delivered on time. And rightfully so. We own up to that and apologize that neither our agency or the van line we represent, were able to live up to the time commitment.