Score Sence Billed me $29.95 for over 15 months dallas tx Internet

 scoresense® Question Reference # Summary: I will mail these Monday 6-9-14 if I have not recieved my refunds Date Created: 06/06/2014 06:26 PM Last Updated: 06/06/2014 06:26 PM Status: Unresolved Email Reason: Discussion Thread Customer By Email () 06/06/2014 06:26 PM 6-6-14

TO: CONSUMER PROTECTION DIVISION FROM: THOMAS D HORNE I have forwarded this several times to Score Sense and still do not have my funds back. Again they were not authorized to bill me monthly. I did agree to a onetime fee of $1.00 for a free seven day look. After I looked that day I have had no other contact with them. They have refunded the $1.00 and this month’s $29.95 but have not returned the other months fees of $29.95. I will start a dispute process with my bank. I would also ask you to look into this issue on my behalf and on behalf of others that they may be charging in error. I do not believe that this is legal? Please provide me with my signature and a witness signature on a contract stating that I will be charged monthly. I do not even know what they were providing for the monthly fee. Please provide additional monthly contact information where I used whatever you provide for the monthly fee.

Since this exceeds state lines I am also asking the FBI crimes division for assistance. CC. FRANK CROWLEY COURTS BUILDING, DALLAS COUNTY DISTRICT ATTORNEY’S OFFICE, CONSUMER PROTECTION, 133 N. RIVERFRONT BLVD, L.B-19, DALLAS, TX 75207 (214) 653-3600 BBB CONSUMER PROTECTION, 1601 ELM ST, SUITE 3838, DALLAS TX 75201 (214)220-2000 OFFICE OF THE ATTORNEY GENERAL, CONSUMER PROTECTION DIVISION, PO BOX 12548, AUSTIN TX 78711 DALLAS MORNING NEWS, CONSUMER PROTECTION, PO BOX 655237, DALLAS TX 75265 CBS NEWS, CONSUMER PROTECTION, 12001 N. CENTRAL EXPRESSWAYS, SUITE 1300, DALLAS TX 75243 FBI CONSUMER PROTECTION, ONE JUSTICE WAY, DALLAS TX 75220 SCORE SENSE, PMB 406, SUITE 110, DALLAS TX 75205 6-2-14 Thank you for your email inquiry to Score Sense. Emails are typically responded to within 2 business days. If you have an urgent matter or wish to cancel your account please contact customer care toll free at 800-972-7204 Monday through Friday (8 am - 8 pm CT), Saturday (8 am – 5 pm CT) and Sunday (12 pm - 6 pm CT) or write to: Score Sense PMB 406 Suite 110 Dallas TX 75205 Sincerely, Score Sense Customer Care scoresense® Question Reference # Summary: Your ScoreSense Membership Refund Request Date Created: 06/02/2014 01:13 PM Last Updated: 06/02/2014 01:13 PM Status: Unresolved Email Reason: Discussion Thread Customer By Email () 06/02/2014 01:13 PM In Feb 2013 I did a 7 free trail. After that I never agreed to a monthly billing, never went to your site again, never got your emails or responded to them. I was just going over my online bank statement and noticed this charge and called the number listed I was told that refund request would be processed. You did for one month I called again and Christy said she would put threw the additional refunds that it may take a few days.

Again I never used your services and never agreed to an ongoing billing why would I? You have charged me in what I hope was an error and not an attempt to steal money from me by illegally billing my account. I look forward to your response and my funds be credited back into my bank account. If this is not your intent then please provide me with your legal address and phone number, names of your corp officers and there address and phone numbers, the district attorney office number as well as the BBB office number and the attorney general for your area. Thomas Horne -----Original Message----- From: ScoreSense <customercare@scoresense.com> To: tthorn02 <[link removed]> Sent: Fri, May 30, 2014 2:05 pm Subject: Your ScoreSense Membership Refund RequeST This email was sent to you by Score Sense. Please add [link removed] to your address book to ensure delivery to your inbox. scoresense® Membership ID: ___________ Dear Thomas, Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed: Transaction Date Billed Amount Refund Status 03/06/2014 $29.95 Approved 03/06/2014 $29.95 Not Approved 02/06/2014 $29.95 Not Approved 01/06/2014 $29.95 Not Approved 12/06/2013 $29.95 Not Approved 10/06/2013 $29.95 Not Approved 09/06/2013 $29.95 Not Approved 07/04/2013 $29.95 Not Approved 07/04/2013 $29.95 Not Approved 06/04/2013 $29.95 Not Approved 04/05/2013 $29.95 Not Approved 08/04/2013 $29.95 Not Approved 08/04/2013 $29.95 Not Approved 05/04/2013 $29.95 Not Approved 03/04/2013 $29.95 Not Approved Important Refund Status Information Approved: The refund should post to your credit card or bank account within 3-5 business days. Not Approved: The refund was not approved because you requested the refund after your communicated billing date.