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Report: #1209839

Complaint Review: Screenplay Readers - Nationwide

  • Submitted:
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  • Reported By: JoJo — Los Angeles California
  • Author Not Confirmed What's this?
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  • Screenplay Readers Nationwide USA

Screenplay Readers ScreenplayReaders.com ignoring avoiding dismissing blaming accusing contracting contradicting denying robbers Nationwide

*REBUTTAL Owner of company: We're happy to help, just contact us!

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Great coverage service if you like a low price, super fast turnaround time, and an uncaring customer service. It’s great to know that a business puts its employees way above its customers. Unfortunately, I’m not an employee. So if I get screwed, I don’t have their back or ear. And that was my experience with Screenplay Readers.

It started nicely, with a rather sunny day a few weeks ago, a great price, a 24-hour turnaround time, as promised. I read the coverage, got a Pass, and the sun kept shining outside and inside. But as I was reading the comments, there were a few things that were suspicious and led me to believe that the reader skipped vital parts of the script, and therefore assumed the script didn’t contain certain information, which resulted in very inaccurate logline, synopsis, comments, and grades.

This was not my first, or my thirtieth, coverage. And I know when the reader skims. In fact, I can point to the exact parts the reader did or didn’t read. I contacted Screenplay Readers’ customer service and politely explained my problem. They got back to me a few hours later, saying they went over the coverage and there was nothing wrong with it; saying I may contact them again if I have more questions.

 

Okay, so obviously I wasn’t specific enough, and obviously they want me to contact them again if I have more questions. So I did. This time, to support my argument, I provided specific references and quotes from the coverage and from the script, in hopes of settling this once and for all, somehow.

 

But they never got back to me. Maybe because my points were valid. Don’t know. What I do know is, Screenplay Readers give their paid readers a “get out of jail free card.”

 

All I wanted was to get to the bottom of this, whether I’m wrong or they are. But they obviously don’t care about their customers. They will reply if don’t have a valid case, yes. But not if their employees actually made an accidentally-on-purpose mistake while also blaming the writer.


I read their terms of service and followed, I was polite, I provided references… And yet, they did not want anything to do with me anymore. They didn’t care enough to find out the truth. They already had my money.


Every coverage service has lousy readers, yes. But I expected the customer service to, you know, service me. The customer. Especially when one of their employees was paid to do such a lousy job. Instead, they chased me away. They took my money and vanished. Wouldn't offer a new review to replace the faulty one, wouldn't offer a refund, a discount, nothing. I got stuck with a useless coverage. And less money.

 

This report was posted on Ripoff Report on 02/17/2015 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/screenplay-readers/nationwide/screenplay-readers-screenplayreaderscom-ignoring-avoiding-dismissing-blaming-accusing-co-1209839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

We're happy to help, just contact us!

AUTHOR: Brian - ()

POSTED: Thursday, February 19, 2015

Hey there angry anonymous customer!

Sorry you had a bad experience with us.

Why not just drop us a line and talk to us?  Or why not just use our 100% satisfaction guarantee?

We're cool people and make things right whenever we can. 

We read 1000's of scripts per year. 99.999% of those customers love what we do.

But what happens when you post here is that people Google us and see this and think we're evil, just because one or two people out of 16 years in business got mad at us for X or Y.

In all honesty, we don't believe in "The customer is always right," because they're not.

But we're good people, and we bend over backwards for our clients.

If you'd just given us a chance to help, you can bet we would have bent over backwards for you too.

It's too late for you to remove this post, as this site doesn't allow that, but it's not too late for us to help you.

I'm the owner. Here's my personal email: brian@screenplayreaders.com

If indeed you're a customer of ours, and this anonymous post isn't as fishy as it seems, hit me up and let's make things right for you.

Brian

P.S. Anybody reading this please feel free to contact me personally as well.  I'm an open book.  I'm happy to prove my and my company's integrity to you in whatever way you see fit.

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