Scriptlance.com - R3N3 International - ScriptLance - Mr Rene Trescases R3N3 Long delays, poor service, maybe fraudulent in refunding overpaid money sent by moneybookers Toronto, Ontario

Sriptlance provided a service I was happy to pay for. The trail from which to make payment (moneybookers) was not clear and frustrating. A payment for $597.39 (moneybookers transaction 2349822420)was made for Scriptlance project #1266095477. There is no customer service number, address, or contact except for a web-based help that takes 1-4 days for each response (even if I respond within minutes of the response that took 3 days to get - then it takes another day or two for the next response. The transaction took place 17 days ago and I can not get a clean line of communication. I don't care about the delay in getting the money back, just the line of communication so I know somebody cares. This is the second transaction where I had a problem. In there defense I have found that if everything goes perfect the system works well -- But if there is a problem good luck. I paid for the project using PayPal and that went fine, so my project is closed, but I still have not gotten my lost 597.39 back. Very poor customer service.  

Over the last month, they have responded 1 out of 3 requests for assistance.  Lastly stating they would request a refund from Moneybookers.  Two weeks later this is the response from Moneybookers: