Report: #628495

Complaint Review: Sears Home Repair Service - Internet

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Submitted: Tue, August 03, 2010
Updated: Tue, August 03, 2010
Reported By: Jeanne — Chevy Chase Maryland Virgin Islands (US)

Author Not Confirmed

Why?

Sears Home Repair Service Internet United States of America

Phone:
Web: sears.com
Category: Appliances

Sears Home Repair Service Service Calls Delayed and Canceled with no Notification Internet

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I have a Master Service Agreement on all Sears appliances in my home. My dryer heating element failed and needed to be replaced. The first available appointment was in 10 days! (I live in a large metropolitan area so this seems inexcusable). The day of the appointment I waited 5.5 hours and after 4 calls (two dropped) was told that the technician canceled the rest of his day's appointments. The NEXT available appointment was another 10 days out!

I feel the Master Agreement clients are put at the end of the list and Sears does not really want to support them after getting the upfront service contract. I do not recommend the Sears Applinace repair contract or the service system at all. Staff is trained to say "sorry for your inconvenience" but cannot resolve a problem or work around the system. Clearly they are also grossly understaffed with on call technicians.

This report was posted on Ripoff Report on 08/03/2010 07:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-repair-service/internet/sears-home-repair-service-service-calls-delayed-and-canceled-with-no-notification-interne-628495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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