Sears Home Sevices Willl not honor our service contract, which we paid $439.99 (good until 04/21/20) Columbus, Ohioi Nationwide

We purchased a Samsung flat screen TV on 04/15/15.  This TV does not work properly.  If you turn it on you only get sound and no picture.  You have to start pushing different buttons to get the picture to come on.  On occasion we will be watchiing the TV and the picture will go out and turn black.  Starting November 27, 2015 we had a repair man fix the TV three times and each time the repair ony lasted a short period of time.  The company said we would have to have it repaired 4 times before they would replace it.  Now they are telling us they do not have anyone to come out and repair it for the 4th time so they will not replace it.  We have called at least 14 times  since 02/16/16 and they always say they will call back but never do.  We have kept a list of the people we have called and the dates.  They have sent us in all dfferrent directions to master agreements and several protection agreements.  We have their phone numbers also.  We paid $4439.99 for our warranty good (Ha) until 04/21/20.   We do not know where to turn to get help with this problem and were hoping you may have better luck getting result then we are having.  We would certainly appreciate your assistance dealing with these people.  It is not right to treat customers like this.  Thank you so very much for your assistance.  We are looking forward to your reply.

David    Howard, Ohio