sears Home Warranty Plan bait and switch Ft. Lauderdale Fla. Nationwide

I signed up for Sears Home Warrant Plan covering several of my kitchen appliances. I placed a service call for my dishwasher which quit working. The technician came out within 3 days. He explained that my dishwashe while an older model was the top of the line when it was new. Because of the age he did not know if the parts for the repair would be available. If the parts were available he would be back within 10 days to complete the repair.

The parts showed up at my house in the mail about 1 week later. I placed a call to the service center to see when the installation of the parts would be completed. The service person said they would have to check and would call me back by the following day. The next day I received a voice mail from the parts rtecovery department from the service center asking if I had parts that had not been used and to call them to arrange to return them. The next day I received a call from the service center stating they decided to replace the unit rather than fix it and I should give them a call to arrange th next step.

I aclled the service center and asked why would they send me the parts if they intended to replace the machine. The reply was the service tech, ordered the parts but an administrator made the decision to replace the machine and had no idea the parts were at my house as parts were not part of their department.

I was given amodel number and make of the unit they were going to deliver and install. I was told if I did not like the unit They would pay me approximately $390.00 towards another unit which I could purchase on my own. Of course if I went that route the delivery and installation would be my problem.

It was suggeste I make final measurements to assure the unit they were offering would fit. I measured the old unit and found it to be an inch shorter and that the new one would not fit in the same space without cutting into my counter. I gave this information to the service person and was told that she would look into a different model and someone would contact me in 24-48 hours.

I received a voice mail 48 hours later stating that they would not be responsible foe "custon Installations" and that they would just send me the dollar amount the y were discussing earlir.I was not happy with the abruptness of the message so I called the service centeronce again while browsing a variety of dishwashers on the Sears website.

I explained to the service person that dihwashers were between 32 1/2 inches to 35" tall at all retail sites includingSears. I explained that Sears was showing a number of dishwashers that would fit in the existing space(33" tall) with little or no difference in the price they were offering. I asked for someone to discuss the possibility of changing models. I was put on hold for 45 minutes and a recording came on stating they were having difficulties and I should call back later, Then the sysytem hung up om me.

I called nack again explained to the service person what had happened and that I wasnot happy. I expressed a desire to talk to a manager not another person who"understood why I ws upset". I was place on hold agin for another 10 minutes when another person aske how she could help me. I explained the entire situation and was told she has nothing to do with the person who put me on hold. I asked if she was a manager . Her reply was the managers went home over 2 hours ago and if I wante to talk to one I should call back in the morning.

Its now going on three weeks since my original call for service and I am no closer to getting this resolved. No one can tell me why I have the parts to fix the dishwasher at my house and why they do not want to fix the unit. Granted the disawasher I have is a number of years old but its able to be repaired . Yet they want to give next to nothin to put toward another machine which is of a lesser quality than what they would be replacing.

When I signed up for this program I was told the price given toward any replacement item would be $500.00. when Imentioned this to the Service person I was tol that was only for the initial service call when I originally signed up for the program. This was never pointed out and came somewhat as a suprise. One department to the other in this companytakes no responsibilty in getting to the bottom of my complaint. They to a person all claim to have no control or affiliation with who ever I talked to last .