Sears Parts & repairs Sears Have not received Parts Internet

Here is the email that I sent to Sears on April 30th:

On April 6th I used your Click to Call service to contact Parts Direct. When I reached them I explained that I was switching a gas stove from LP to Natural Gas(NAT). I also explained that the stove was sold as a NAT stove and was converted to LP after it was purchased. I told your representative that I need the necessary orifices to convert it back to Natural Gas. Your representative was unable to help me, and in fact told me that the parts that stove was not supposed to be converted to Natural Gas. I explained again that the stove was sold as a NAT stove. She then directed me to manageyourlife.com and told me to ask the question there. I was a little frustrated that I would have to wait 24 hours to get an answer before I could order, but if I got the correct information, I was okay with it. I went onto the website and asked what I would need to convert the stove. On April 7th I logged back into the website and they gave me a PDF file that explained how to convert the stove, but not the parts I needed. At that point I tried calling your parts direct number again to try to get the correct parts. I explained my entire story again and the representative was able to find my stove and tell me the orifices that were necessary to convert the stove, so I thought. The representative told me that I would only need 4 orifices. I explained that I had 5 burners. She told me that an orifice was not necessary for the 5th burner. I thought it was a little strange, but I went with it. I also ordered a burner tube for the right front burner. I had the part number for that from the owners manual. I finally got the parts on April 13th. The burner tube I ordered was incorrect, however, that was a misprint in the manual and was unpreventable. I also found out that I do need an orifice for the 5th burner and 2 of the parts that I ordered were incorrect. The bag that was labeled 1.34mm orifice had a 1.50mm orifice in it. The bag that was labeled 1.17mm orifice had a 1.07mm orifice in it. I didnt find out about the 1.17mm orifice until April 24th, which I will explain later in this email. I took the parts to a local Sears Repair on April 14th and explained my situation. The gentleman there told me that he wasnt sure what to do about the burner tube since the one listed is the one they sent me. He attempted to order a different burner tube in hopes that it would be the correct part. I also showed him the orifices and he reordered the parts again as well as ordered the additional orifice for my 5th burner. In the mean time, I expected that I wasnt going to get the correct burner tube, so I researched and was able to order the correct part from repairclinc.com. On April 20th, I received the order from Sears. As I expected, the burner tube was incorrect. It didnt matter since the I was confident that the correct burner tube was on the way from repairclinc.com. On April 24th, I started the conversion process. I then noticed, once again, the bag labeled 1.34mm orifice had a 1.50 mm orifice in it. I went back and inspected the other orifices that I had installed and the 1.17mm orifice was a 1.07mm orifice. At this point, I was more than frustrated. I guess I should be somewhat happy since I didnt utilize my stove with the parts that you sent me. This prevented me and my family from harm and prevented property damage. However, I started this process more than 2 and a half weeks before and I still couldnt use my stove. I contacted your call center and didnt get information that I wanted to hear. I was told that it was going to take 3-5 days to do research to ensure that I got the correct parts. The only research that needed to be done was to check the package before it was sent out to confirm that I was going to get the correct parts. This is not something that should take 3-5 days, especially for someone who has already had bad service. On April 29th I contacted Sears Parts Direct to find out the status of my order. Only to find out that my request for this RESEARCH was given to them on April 27th. I asked if there was a way to get it taken care of immediately and the answer over and over is No.

Since I sent this letter, I called both yesterday and today to find out they still have not sent out the parts. I have been promised a call back, on several of my contacts to Sears, from a supervisor advising me that they will take care of the issue, and I'm still waiting for that call. I am unable to use my stove until I have these parts. If you can, avoid buying from Sears as this has been very frustrating.