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Report: #531013

Complaint Review: Seattle Coffee Direct - Evanston Illinois

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  • Reported By: CharlestonMom — Charleston South Carolina United States of America
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  • Seattle Coffee Direct P.O. Box 4004 Evanston, IL 60204 Evanston, Illinois United States of America

Seattle Coffee Direct Coffee Direct, Seattle Coffee Company Multiple Unauthorized Charges after account was canceled, this company is running a SCAM Evanston, Illinois

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I fell for a "free trial" offer where I ordered two small packages of coffee for a few dollars.  The offer CLEARLY stated to wait two weeks for delivery, at which point I had 14 days to try the coffee and either return it or proceed with a monthly membership where two coffees would be mailed each month until I canceled.  Within 5 days of ordering the free trial and BEFORE the free trial coffee ever arrived, my card was charged THREE different times for $39 EACH TIME. 
I called the company immediately, canceled the "membership" and they told me to decline delivery of the packages when they arrived, which I did.  One month and several calls later, my money had yet to be refunded.  I called my bank and they issued a refund for 2 of the 3 charges pending investigation of the dispute.  That was one month ago, my original cancellation date was October 7, 2009.  Today, November 30, 2009, ANOTHER Seattle Coffee Direct charge appeared on my account, this time for $79.  Wachovia is thankfully refunding that charge once it fully posts to the account and canceling my card. However, I now have to wait 7 business days for a new card to arrive right when I'm trying to do Christmas shopping.
This company is obviously running a huge SCAM, I hope people will read this and avoid the headaches I've had to deal with for their phony free trial offers!!!

This report was posted on Ripoff Report on 11/30/2009 04:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seattle-coffee-direct/evanston-illinois-60204/seattle-coffee-direct-coffee-direct-seattle-coffee-company-multiple-unauthorized-charges-531013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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