Complaint Review: Seattle Roasters Direct/Coffee Roasters Direct - Cleveland, Ohio Nationwide
- Seattle Roasters Direct/Coffee Roasters Direct coffeeroasterdirect.com Nationwide U.S.A.
- Phone: 888-217-1122
- Web:
- Category: Bait-and-Switch
Seattle, Seattle Roasters Direct/Coffee Roaster Direct This company ripped me off!!! Cleveland Ohio
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I ordered coffee from this company that I thought was $5 per bag of coffee so I could get some high quality coffee along with 2 free mugs. I bought 2 bags of coffee and was billed $25. 2 days later I was billed $38.95 and was told this was for my monthly shipment. When I told the customer service agent I wanted to cancel, the csr said this would not be a problem. However, the csr failed to mention that 2 days later I would be billed another $38.95, and then $38.95 every 2 days because I did not pick a shipping interval.
After reaching a customer service manager after the 3rd $38.95 billing, I was told that I would have to return the coffee, which I did. I did receive 2 $38.95 billed back to my credit card, but I have not been given the 3rd $38.95 back.
I tried to contact this company, but all I get is a busy signal, and the website address they gave me is no longer valid.
Please beware of this company because you are billed $25 regardless of how many bags of coffee you order for the $5 per bag offer on Snap Dollars.com. Also, Snap Dollars did not give me an option to set up a delivery interval which is why I was being billed every 2 days a total of $38.95.
In addition, a few of the csr's at this company were very unprofessional which is why I had to talk with a manager. I hate it when a csr says "it is not their problem" when something goes wrong with something at their company!!!!
Rob13
jamestown, New York
U.S.A.
This report was posted on Ripoff Report on 07/27/2009 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seattle-roasters-directcoffee-roasters-direct/nationwide/seattle-seattle-roasters-directcoffee-roaster-direct-this-company-ripped-me-off-cleve-473684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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