Complaint Review: Secret Costumes - Spicy Lingerie - Secretcostumes.com - Secret Enterprises - Walnut California
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- Secret Costumes - Spicy Lingerie - Secretcostumes.com - Secret Enterprises 355 S. Lemon Ave #D, Walnut, California U.S.A.
- Phone: 909-598-0588
- Web:
- Category: On-Line Business
Secret Costumes - Spicy Lingerie - Secretcostumes.com - Secret Enterprises - SpicyLingerie.com Fraudelent Company, Illegally Charged my Credit Card Walnut California
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I placed an order with SecretCostumes.com on 10/8/08. I needed to have costume by 10/21/08 as I was going out of town for Halloween. I received a confirmation 10/08/08 it said that the costume would be shipped Priority Mail 2-3 days.
The item did not arrive as stated. Five days later, on 10/13/08 I sent an email asking, Please advise when I will be receiving this order." I was sent emails to help@secretcostumes.com, info@secretcostumes.com, orders@secretcostumes.com. I received no response.
On 10/14/08 I emailed the company again. Again no response. I tried calling the company. The mailbox was full. I tried the link on the website to chat with a 'friendly' customer service agent only appears to be a link, clicking on it gets you nowhere.
I looked the company up onlineat www.ripoffreport.com. There were twenty reports written about the Secret Costumes on Rip Off Report. I was extremely concerned after reading the fraud reports. I was also leaving in a week and still had no costume so I canceled my order via email the evening of 10/14/08.
The next day 10/15/08 I received the following email "We are sorry to inform you that your request of cancellation is not possible at this moment. This was the first email or response that I had from Secret Costumes in 8 days.
The charge had not been processed on my card and according to the online shipping link that the company provided, the item still had not been sent.
Again I informed Secret Costumes that I no longer wanted the item and purchased another costume elsewhere. They blatantly ignored my request then charged my credit card the next day 10-16-08 and shipped the item.
I refused the delivery (please see Post Office receipt) and returned the item.
Now, the company says that it doesn't except returns.
I have contacted my credit card company who are disputing the charge with them.
I am looking into how to stop these stealing scum!
Mrs. W
West Palm Beach, Florida
U.S.A.
This report was posted on Ripoff Report on 11/24/2008 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-costumes-spicy-lingerie-secretcostumescom-secret-enterprises/walnut-california-91784/secret-costumes-spicy-lingerie-secretcostumescom-secret-enterprises-spicylinger-394511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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