Complaint Review: Secrity Networks LLC/Monitronics Inc. - West Palm Beach Florida
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- Author Not Confirmed
- Secrity Networks LLC/Monitronics Inc. West Palm Beach , Florida USA
- Phone: 561-697-9997
- Web:
- Category: Home Security
Secrity Networks LLC/Monitronics Inc. Taking Payments for service after contract ended. West Palm Beach Florida
*REBUTTAL Owner of company: Monitronics Cares
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After having ADT alarm system for 3 years (06/01/08-06/01/11) at the end of that contract I switched to Security Networks alarm system. Since the salesman came to my front door to sell me a new service from security networks. After they made all the changes just changing the codes on the equipment I called ADT and canceled my service with them and never got charged again.
After having Security Networks for the next 5 years (06/04/11-06-04-16). I switched back to ADT (06/08/16) after they made all their changes with all Brand New Equipment replacing all the old with new. After sending my cancellation letter and calling to cancel my service I'm still being charged $46 a month for service I don't have and it is 4 months later ($183.96). I'm being told there is stil terms on my contract but after reading the contract there are no other terms on it. It ended on 06/04 2016 I even have the salesman phone number and all 6 pages. I even have all all the paper work from ADT as well all filed away.
This report was posted on Ripoff Report on 09/09/2016 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secrity-networks-llcmonitronics-inc/west-palm-beach-florida/secrity-networks-llcmonitronics-inc-taking-payments-for-service-after-contract-ended-w-1327248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Monitronics Cares
AUTHOR: Monitronics Cares - (USA)
SUBMITTED: Tuesday, September 13, 2016
Hello,
We're very sorry to hear about your recent experience and we would like to investigate this further to address this matter. Please email us at monisocial@monitronics.com with your account information so that we may begin our investigation. We look forward to speaking with you and addressing this matter.
Sincerely,
Monitronics Executive Response Department
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