Complaint Review: SECURE SMILE TEETH - Lansing Michigan
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- Author Confirmed
- SECURE SMILE TEETH 312 Harriet Ave Lansing, Michigan United States
- Phone: (800) 421-1024
- Web: securesmileteeth.com
- Category: Dental Services
SECURE SMILE TEETH Secure Smiles Cosmetic Teeth PO BOX 81157 Lansing, Michigan USA ignored my cancellation placed within 8 hrs of ordering Lansing Michigan
*UPDATE Employee: Business Response
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This is another situation where using the PayPal protection option would have been smart.
I ordered a lower set of dental veneer from Secure Smile Teeth on Dec 24. I realized that
ordered a product that would not work with my specific dental condition.
Within 8 hours , I emailed SECURE SMILE at support@securesmile.com to cancel my order .
No reply. I called the company twice . both times I was assured that there would be an immediate refund and the
order would not be shipped.. Two days later I received an email advising that the proiduct was on it's way.
This company is not reliable and once they have your credit card information, you will never see a refund
of any sort. Their phone system is programmed to ignore repeated calls after any purchase.
If you must deal witrh this company please use your PayPal to do so as then you will have buyer protection.
This company does have a very poor BBB rating . Oh and the very same identical product can be bought for
$3.50 USD on ebay from China. BUYERS BEWARE OF SECRE SMILE TEETH..The only ones smiling here are
The people at SECURE SMILE TEETH. Truly a HUGE rip off.
This report was posted on Ripoff Report on 12/29/2017 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/secure-smile-teeth/lansing-michigan-48917-270/secure-smile-teeth-secure-smiles-cosmetic-teeth-po-box-81157-lansing-mich-1419919. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Business Response
AUTHOR: Tina - (United States)
SUBMITTED: Friday, January 12, 2018
Hello, We are very sorry to hear of any issues. We see the issue in that you sent the email to the wrong email and not to us. You put at securesmile.com and our email has teeth at the end. Anyhow as we did not receive any email from you and your order was already shipped we sent you the funds to have the order retuned back to us from Canada. Regarding the product price and quality, we are the only company to have this certain model of teeth. While there may be others on the market, we have a factory that makes these just for us. We hope that you can get your smile back soon. Once the order comes back to us from Canada post we will update you to process your refund. Thank you. Sincerely, Customer Service
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