Seigermans Furniture Rip-off the business that doesnt give a d**n farmindale New York

"Lisa" made a purchase from us that consisted of a 4-piece sectional. There was a complaint made that the seam was opening up. No problem. we sent service to the home to make the repair, but it could not be done up to standards. We ordered a new seat casing for them. We did not ask how or why it happened; we just replaced it. There is a one-year warranty on this. We closed the serivce on this case in February 2001.

We then heard from Lisa again in Ocotber 2001.
She stated that the fabric on the arm of the chaise was fading and wearing. The set was one year old at the time but again, we ordered the fabric for the arm and replaced it, at no charge to her. It was a high-usage area but we fixed it again, no problem.

In June of 2002, eight months later, we received another call. At this point, the set is clearly out of warranty. We sent service, at our expense to evaluate the matter. The matter again involved the same part of the sectional as it was the item most used by the family. Regardless, we took care of it. We enlisted the help of the manufacturer, but being it was well over the one year time frame, we could not obtain recourse from them. It was up to us.

I personally offered to credit the customer 50% of the purchase price to come back and choose something else. Industry standards offer nothing after the warranty is up. I also offered an additional 20% off of the new purchase. Total offered to the customer was approximately $1500.00. There was also out of pocket expenses for service calls and the parts we replaced at our cost.

None of the above happened because the customer wanted new funiture with all of the discounts PLUS they wanted to keep the defective furniture at no charge. No where does this happen. If you buy a shirt and it's damaged, you bring it back and get a new one. If you purchase a car and it's damaged, you bring it back and they fix it.

We were more than fair in the acommodations that we made and the offers we presented. There was a new order placed but the customer's chose to cancel that order with us and kept what they had. It was a matter of being told that they had to return the defective items in order to proceed that irked them. It was not how the matter was handled. It was simply because we would not give them merchandise for free. We stand behind our products and our customers with reasonable requests.

We simply do not give furniture away. We apologize if "Lisa" and her family feel slighted, but the offer that we extended was generous and they should have jumped at the offer. No other retailer would have offered even a service call after the warranty was up. Again, apologies if she felt we did not give a d**n.