Complaint Review: Seiki Digital - Nationwide
- Seiki Digital Nationwide USA
- Phone: (855) 697-3454
- Web: http://www.seikidigital.com/
- Category: TVs & VCRs
Seiki Digital Bad warranty, possibly not valid. refuse to honor Los Angeles California Nationwide
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This is my 1st email to Seiki. I will not put up with the stuff that the others have gone through.
"This TV was 1st used the 1st week of March (bought Feb 9, picked up at the end of Feb after it arrived at Sears). When I got home yesterday my son said the picture started flickering. It had been having problems going to a blue screen for a few seconds then coming on, but we thought it was our satallite. My son turned off the TV then turned it back on. He could only get audio. The screen stayed black. It did not even get the Seiki logo up. We tried different cords. We can not try to change inputs because there is nothing on the screen. I tried unplugging it and holding down the power button on the TV for 20 seconds then plugging back in. That did not work. This morning I tried to turn it on. The blue indicator light came on, but no screen and now now sound. I tried to reset it, and now the indicator light stays red. I do not have the box for it because it has been 6 months, and the estimated shipping to anywhere is 75$ less than what I paid for it. I am also disabled, and work, so I can not take it far. I just now reset it again with the method above and turned it on with the power button on the tv. It has a blue indicator and there was a flash on the screen, but then still black. I tried to bring up the menu but there was no response. I have 2 other Seiki TV's, so I tried their remotes. I tried the menu button on the TV. No response to anything. I tried different cables and that didn't work. After about 10-15 minutes, the indicator went back to red. I used to work for Sony, 1st building projection TV's, then phone troubleshooting, so I used everything available to trouble shoot. I have read internet forums and at this point know it needs repaired of replaced, and that customer service is known to be horrible. That is something I will not put up with as I do work in conjunction with a federally and state regulated business and will have no problem letting the appropriate people know. Due to the complaints I have seen online, including your own Facebook, I have also started the process of contacting a lawyer. With my job at Sony, I became very knowledgable about class action lawsuits for electronic defects, and how to make sure one is started. For example, a warranty must be reasonable. Requiring a person to pay close to or over the actual cost of the product (as in my case) is not reasonable and is actionable. This is an action that is not practical, and impossible for most consumers. This will be resolved to MY satisfaction." Business day 1 after email was sent. No response yet.
This report was posted on Ripoff Report on 08/18/2014 09:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/seiki-digital/nationwide/seiki-digital-bad-warranty-possibly-not-valid-refuse-to-honor-los-angeles-california-na-1170666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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