Complaint Review: SEIKO Service Center
SEIKO Service Center Rude and hostile Mahwah New Jersey
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I bought a Seiko watch for $ 325,- and tried to get an idea how much it would cost to have the glass replaced. The lady who answered the phone told me that only an "estimator" would be able to give me that information. I asked her to put me through to an estimator and she said "they can't be reached" so I asked her if she wanted me to submit this question in writing and her answer was "they have to physically see the watch". At this point she turned extremely hostile and continued cutting me off when I tried to ask her why they had to "physically see" that the glass is cracked.
Replacing the glass is a standard procedure and there are no individual circumstances which would make it more or less expensive to replace it. I just wanted to get an idea of how much it would cost but obviously this company tries to get the watch so that they can charge customers for an estimate.
I will never ever buy a SEIKO watch again in my life.
This report was posted on Ripoff Report on 05/07/2015 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seiko-service-center/mahwah-new-jersey/seiko-service-center-rude-and-hostile-mahwah-new-jersey-1227510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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