Complaint Review: selby soft - Puyallup, Washington
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- Author Confirmed
- selby soft 8326 Woodland Ave. E. Puyallup,, Washington United States of America
- Phone: 2537702993
- Web: www.selbysoft.com
- Category: Media
selby soft sp1 selby soft point of sale Beware- do not buy into their terrible POS software! What they are doing has GOT to be illegal! Puyallup, Washington
*UPDATE Employee: Inaccurate information
*Author of original report: Ammendment after phone call from Selby Soft
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Selby Soft is a point of sale computer program that can be purchased for around $5,000. It is a program that turns a computer into the cash register for your business. They mostly sell to pizza and coffee shops. The program acts as the cash register as well as keeps sales figures, inventory, time clock information, cost breakdowns, etc. Of course the business user can generate numerous reports, keep track of invetory, labor expenses and much more. Sounds great hugh?
Your business is all set up using the system and all your sales information and history is in the program, things seem ok. Selby soft probably will give you a few weeks or more of free tech support where you can call them with questions or whatever. After that they will have nothing to do with you ever again unless you continue to pay them regular "support payments". Not just a few dollars- hundreds!
Eventually the time will come when you must download routine updates from selby soft to the program or else it will stop running. No problem, right, these are improvements to your point of sale system! Sure. The updates are changes to the program.
Surprise, unless you have been paying these guys, they won't tell you what the changes are or how to use your "improved System". Now you have paid 5k for a computer program that you don't know how to use anymore and they WILL NOT tell you. They say that you have to buy 3 months of "support" for $900 if you have any questions on how to use the program.
What if you just want a manual on how to use the improved program? the answer is no.
Today I called because we need to change the time on the recipt by an hour for daylight saving time and the original manual is no longer of any use after the constant changes to their program. They flat out refused to tell me how to change the time unless I paid $900 for several months of "support". I asked for an up to date manual-they said there isn't one.
All of my business information is in a computer program that will only continue to run if I download their updates. The updates change the way the program works and can be used. Unless I pay them monthly support payments they wont tell me how to use their ever changing program. They won't let me see a manual or give any information on what changes were made and how to use them. I can't change the time, prices, add things, nothing.
This report was posted on Ripoff Report on 11/15/2011 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/selby-soft/puyallup-washington-98371/selby-soft-sp1-selby-soft-point-of-sale-beware-do-not-buy-into-their-terrible-pos-softwa-798220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Ammendment after phone call from Selby Soft
AUTHOR: Melanie - (U.S.A.)
SUBMITTED: Tuesday, November 15, 2011
Just got a call from Selby Soft. I guess they have so much time on their hands NOT helping their customers that they can police the airwaves looking for any slaves that have gotten out of line.
I stand corrected on the price of the support payments that were demanded of my specific location. They are $1,000 a year and are not even available in 3 month increments.
So, back to the original statment,
"They say that you have to buy 3 months of "support" for $900 if you have any questions on how to use the program. What if you just want a manual on how to use the improved program? the answer is no."
Strike that, its $1,000 if you want a question answered and have had the nerve to not make your so called "optional" support payments.
Selbysoft further stated that the manual that we got 6 years ago ( it is dated December 2001) is still the most up to date manual they have for this program. Hm...
On closing, the guy who just called me from Selby Soft said that he was very upset that my rip off report had the above error in it. He said that he wished I would have talked to him first and warned me very sternly that I would regret burning this bridge. "It's bad business" he said, " like when a customer inaccuratley gives you a bad review on yelp" long pause
#1 UPDATE Employee
Inaccurate information
AUTHOR: Mike@SelbySoft.com - (USA)
SUBMITTED: Tuesday, November 15, 2011
Unfortunately a lot of what Melanie at Beans in the Belfry says is incorrect here.
1) We always provided to her (and most customers) a year of support up front - this includes unlimited training online and over the phone. Melanie received this as well. After the first year, the support is a paid service. We always have been clear on this and have documentation to that effect.
2) Our support is not $900 for three months. In this case the support is $1,000 for a year. Quite a difference.
3) Updates are only available to paying support customers and our support department will explain exactly what is changed.
4) Melanie's statement about daylight savings time is incorrect - That is not changed in our software (hasn't been for a while). Windows controls that time and we even email blasted all our customers (not just those in support) a reminder about doing this.
5) Melanie states that the software will "only continue to run if I download their updates". That is incorrect. Our software continues to function, on the same version, if you don't have updates. We have customers that are on all different versions of our software. There is no "forced update" and never has been.
Mike Spence
SelbySoft, Inc.
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