Report: #854050

Complaint Review: SellBackYourBook.com - Internetwww.sellbackyourbook.com Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, March 14, 2012
Updated: Wed, May 02, 2012
Reported By: MsRipOff — clifton New Jersey United States of America

Author Not Confirmed

Why?

SellBackYourBook.com Internet United States of America

Phone:
Web: www.sellbackyourbook.com
Category: Personal Services

SellBackYourBook.com DO NOT SELL YOUR BOOKS! SELLBACKYOURBOOK.COM is a SCAM!!!! Internetwww.sellbackyourbook.com, Internet

*Consumer Comment: After calling them, I got my money in 2 hours

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DO NOT SEND YOUR BOOKS TO THIS COMPANY!!! I sent out my books on February 6, 2012 and have yet to receive a confirmation email, nor payment. I have written numerous emails regarding this and have kept being met with the same answer: sometimes it takes 2-3 weeks for the post office to deliver the books to their office. Its a month and a half later. Waiting on their reply this time! They are a scam! I thought I did my due diligence and reviewed the company thoroughly before sending out my books, but I was wrong. I am out both the books I was selling, and the payment. In my opinion, they scam some of the people, some of the time-so you're taking a chance by selling your books with them. I would sell elsewhere!

This report was posted on Ripoff Report on 03/14/2012 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sellbackyourbookcom/internet/sellbackyourbookcom-do-not-sell-your-books-sellbackyourbookcom-is-a-scam-internet-854050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 Consumer Comment

After calling them, I got my money in 2 hours

AUTHOR: BizNinja - (United States of America)

SUBMITTED: Wednesday, May 02, 2012

POSTED: Wednesday, May 02, 2012

I understand your frustration. I got a quote on about 15 books from them, but by the time I got them ready to be packed and shipped, I had to get another quote (not my highest priority). I did this twice before sending in the package, and this caused some confusion with their system.

After about 2 months of waiting, I went to their website to investigate how to complain. I was virtually met by Adam in a chat box, who tried to find my order based on my details. He was unable to fully verify receipt of my order, but based on the packing list number I gave him and a few book titles, he agreed to fully give me the price on the most recent quote, and he had the money in my Paypal account within 2 hours after my complaint.

I think their processes and procedures need a bit of ironing out, but based on the attention Adam gave me, I think they're truly trying. They certainly aren't a rip off, my Paypal account proves that, and honestly, I'm glad to get my shelf space back and make a few bucks at the same time.

Have you tried contacting them? If not, try calling them with your packing list ready. Good luck!

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