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Report: #1254001

Complaint Review: Send 2 Fax - Internet

  • Submitted:
  • Updated:
  • Reported By: Jim Nordhaus — The Woodlands Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Send 2 Fax Internet USA

Send 2 Fax Poor Customer Service/Cancellation Internet

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I have used Send2 Fax for many years, and have not had a problem until I attempted to cancel.  You will deal with India.  Asked for Supervisor...after fifteen minutes on hold, replaced the call and contacted sales.  They answered and immediately put me into voice mail who said they were closed.

Previously sent an email requesting a call so that I could cancel.  No call.

When i requested (9/10/15) that they credit back to 9/1, I was told that they won't do that.  The account has not been used in months.....so, will contact my credit card company and decline the charges.  

They did offer a discount to $2.95/month from $11.95/month that i have been paying.  Under other circumstances, I would have said yes...but after the run around.....no.

 

 

 

 

This report was posted on Ripoff Report on 09/10/2015 07:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/send-2-fax/internet/send-2-fax-poor-customer-servicecancellation-internet-1254001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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