Complaint Review: Sendblaster.com - Sardinia Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Sendblaster.com via Palmanova 24 20133 Milano-Italy Internet United States of America
- Phone:
- Web: http://www.sendblaster.com/
- Category: Computer Software
Sendblaster.com Sendblaster will not refund my money, stating they have a 15-day full refund guarantee! Sardinia, Internet
*UPDATE Employee: We already refunded our customer
*Consumer Comment: Sendblaster works well
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased an email software program from Sendblaster 4-19-10 and began studying their software. After a day of trying to figure out how the software worked, I found some aspects of this software that was not at all to my liking. On the third day after my purchase I emailed Sendblaster and asked for a full refund, which is well within the company's posted 15-day guarantee for a full refund if not satisfied. Sendblaster has continued to ignore my refund requests, with a total of 3 emails sent asking for my refund.
I also requested another company that had an offer associated with Sendblaster's software, and they were quite nice and forwarded my request. After a full week, and three requests for my money to be refunded, I still have not heard back from this company. I have also filed a formal complaint through my personal bank and Visa. At this time I would highly recommend anyone looking for an email software program to steer away from Sendblaster. They owe me $94.48 in US dollars!
This report was posted on Ripoff Report on 04/26/2010 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sendblastercom/internet/sendblastercom-sendblaster-will-not-refund-my-money-stating-they-have-a-15-day-full-ref-597066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 UPDATE Employee
We already refunded our customer
AUTHOR: sendblaster - (United States of America)
SUBMITTED: Monday, May 03, 2010
We received the first support ticket from our customer on 04/20/2010. He asked a question about the SendBlaster price.
On the same day, We answered the ticket. The price (USD 94.48) is the result of the conversion Euro/Dollar (We are an italian company, so 68 EUR = about 94 USD).
On thu, Apr 22 2010 we received the second ticket, in which our customer said that he already sent a support ticket asking for a refund, and that he wasn't answered.
But in the only ticket we had there's no request for a refund...
Anyway, we fully refunded the customer, then answered him again in order to confim that the refund was ok.
We apologize for what happened, probably our customer didn't receive our e-mails. Furthermore, the international refund process from the italian banks to the United States banks tipically require some day.
But we confirm that we refunded the payment.
Best regards.
SendBlaster support team
#1 Consumer Comment
Sendblaster works well
AUTHOR: richard hurtz - (USA)
SUBMITTED: Tuesday, April 27, 2010
I have been using sendblaster for 3 years and after learning the program and it's functions, it worls well.
You have to take the time and read the directions, it is not something that a novice can just pick up and expect it to send out mail.
Advertisers above have met our
strict standards for business conduct.
