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Report: #1423170

Complaint Review: Sentry Marketing Group, LLC - Plano Texas

  • Submitted:
  • Updated:
  • Reported By: Valerie — Dublin Ohio United States
  • Author Confirmed What's this?
  • Why?
  • Sentry Marketing Group, LLC 2222 West Spring Creek Parkway Suite 114 Plano, TX Plano, Texas United States

Sentry Marketing Group, LLC I would never reccomend anyone to conduct shops for Sentry. Plano Texas

*Author of original report: Refusal to Pay Until OAG Was Contacted, Harrassment, Stalking

*REBUTTAL Owner of company: Our Reply

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I would never reccomend anyone to conduct shops for Sentry. I got sucked in when they had assignments posed on Gigspot. I registered for three assignments but cancelled the third when their schedulers kept calling about me “accepting” the assignment on Gigspot and I had done so hours earlier. What they pay per assignment is not worth the hassle. Now, let’s get down to when they pay, I completed shops over 45 days ago (mid-November of 2017) and have not been paid as of mid-January 2018. When I addressed this on their site I was told I would not be paid unless I signed up for Dwolla. I have no intentions of doing this. I then filed complaints against this company for withholding payment and was verbally assulted via email by the owner of the company. Listen to the reviews for Sentry Marketing, LLC. There is a reason shoppers say to steer clear of them.

This report was posted on Ripoff Report on 01/15/2018 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sentry-marketing-group-llc/plano-texas-75023/sentry-marketing-group-llc-i-would-never-reccomend-anyone-to-conduct-shops-for-sentry-p-1423170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Refusal to Pay Until OAG Was Contacted, Harrassment, Stalking

AUTHOR: Valerie - (United States)

POSTED: Tuesday, January 16, 2018

The Founder and Principal, David Agius of The Sentry Marketing Group sent 13 emails over a 5 and 1/2 hour period yesterday after he was confronted on his and his assoicate’s threat to not pay me for services rendered and actual expenses incurred. Three of these menacing messages were received after he was advised to stop. A second complaint was filed with the OAG for his escalating harassment and eletronic stalking. I would never recommend conducting business with The Sentry Marketing Group, LLC or any business interest of David Agius.

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#1 REBUTTAL Owner of company

Our Reply

AUTHOR: David Agius - (United States)

POSTED: Tuesday, January 16, 2018

Valerie first contacted our company on Friday, January 12, 2018 at 6PM. We responded this morning at 9:32 AM and let Valerie know that we had transitioned to electronic payment via Dwolla. At no time was Valerie told that payment would be withheld if they did not sign up with Dwolla. 

Valerie responded with a demand to be paid ASAP and a threat to contact the BBB. The assignments that Valerie is inquiring about are on Invoice 44 which is due to be processed on 1/31/2018. Payment for Valerie's assignments ARE NOT LATE. Nonetheless, Valerie demanded immediate payment with threats to contact the BBB and their state Attorney General's office. 

We have had several other shoppers with assignments completed in 2017 ask for payment by check via Bill.com and we have accommodated each of those requests. What is different about Valerie's situation was the confrontational and unprofessional tone of their email. All that was necessary was to submit a request to be paid by check using a professional and business tone. This is how 99+% of our shoppers communicate. 

To summarize: 

  • Valerie is demanding to be paid for an invoice that is not yet due for payment
  • Valerie communicated in an aggressive and confrontational tone 
  • Valerie began making threats to submit complaints to the BBB, Ohio AG's Office and to sue us 
  • Valier was never informed that payment would be withheld if she did not sign up for electronic deposit

Valerie conducted herself in an unprofessional manner by making threats and demands from her initial communication with our company. The invoice she is demanding immediate payment for is not due to be processed for payment until 1/31/2018. This is within company guidelines and the payment timing is printed on the copy of the invoice she submitted to us with her support ticket. 

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