Sergh J.Sapozhnikov SevenWay, Inc. Zestappa. Possible fraud by Sergh J.Sapozhnikov of Toronto, Ontario in private laptop sale: no refund, no evidence of laptop shipment, lack of communication Toronto, Ontario

Sergh J.Sapozhnikov of Toronto, Ontario, was offering Dell Studio 1537 and Dell Inspiron 1525 laptops for sell through the Kijiji classified system (ad reproduced at the bottom of this report). I called him, asked a few questions (Sergh said he had a relationship that allowed him to buy direct from Dell), and sent $614 through Paypal on July 27th. I was sent a Canada Post tracking number, which was generated using the online shipping label generation system. Sergh said the laptop would be mailed on July 29th.

As of August 2nd, the tracking information had not been updated, indicating the laptop was never dropped off at a Canada Post location. As I needed the laptop promptly, I cancelled the order by phone and by e-mail. On August 4th, I sent the following e-mail:

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Hi Sergh,

I'm sorry to keep bothering you, but I do need to hear back from you. As of 12:40pm PST today, Canada Post only shows

2009/07/27    19:22    MISSISSAUGA    An order has been electronically submitted

Therefore I must conclude the laptop was not shipped last week as you had planned. And I have not heard back from you regarding the order cancellation and refund. I'm sure you're just busy, or on vacation, or something, but without communication from you, I have no way of knowing for certain.

If I have not received a refund by the end of the day today, or communication explaining what the current status is, I will have my credit card issuer dispute the transaction. I'd much rather settle with you directly--even keep $10 for your time.

Sorry again for the hassle, but it is a large amount of money to me, and I need to know what is going on. Thanks,

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Sergh promised to refund me on August 11th, saying he was out of the country. On August 12th, he apologized for not refunding me, and said, "It should take few more days because I need to add money to my PayPal account."

That is the last I heard from Sergh. It is now September 4th. If Sergh provides a refund, I will update this report. Otherwise, I must conclude I am a victim of fraud, and advise against doing business with Sergh J.Sapozhnikov, Sevenway Inc., Zestappa, or any business or venture connected with Sergh. He operated under the e-mail addresses

sergh@sevenway.com
sergh_s@msn.com
sales@zestappa.com

and the phone number 647-835-3770.

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ORIGINAL AD:

http://toronto.kijiji.ca/c-buy-and-sell-computers-Brand-New-Sealed-in-box-Dell-Studio-1537-laptop-1yr-Warranty-W0QQAdIdZ140663308

Address: Toronto, ON
Date Listed: 07-Jul-09

Brand New Dell Studio 1537 laptop. 1 year Limited Warranty.

NOTE: THE LAPTOPS ARE BRAND NEW AND NOT REFURBISHED. 1 YEAR LIMITED WARRANTY DIRECT FROM DELL

Specification:

• Processor: Intel Pentium Dual Core Processor T3400 2.16GHz, 2MB L2 Cache
  
  
• Operating System: 64-bit Genuine Windows Vista  Home Premium 64 bit OS Edition SP1
  
  
• Memory: 4GB Dual Channel 800MHz DDR2 memory support
  
  
• Graphics: Intel Integrated Graphics Media Accelerator 4500MHD
  
  
• Screen: Glossy widescreen 15.4 inch LED HD display
  
  
• Audio: Intel High Definition Audio 2.2
  
  
• Hard Drive: 250GB 5400 RPM SATA hard drive
  
  
• Optical Drive: Slot Loading CD/DVD Writer (DVD+/-RW)
  
  
• Battery: 6-cell 56WHr Li-Ion Battery
  
  
• Webcam: Built-in 2.0 MP webcam

• Wireless: Dell Wireless-N Half Mini Card 

Externally Accessible:

• (4) USB 2.0 compliant 4-pin ports
  
  
• HDMI (High-Definition Multimedia Interface) connector
  
  
• 15-pin VGA video connector
  
  
• Integrated network connector 10/100 LAN (RJ45)
  
  
• AC adapter connector
  
  
• Audio jacks (2-line out, 1 Mic-in)
  
  
• 34 mm ExpressCard slot
  
  
• 8-in-1 Media Card Reader
  
  
  
  
  • Secure digital (SD) memory card
    
    
  • SDHC (Secure Digital High Capacity) card
    
    
  • Multi Media Card (MMC)
    
    
  • Memory Stick
    
    
  • Memory Stick PRO
    
    
  • xD-Picture Card (type M and type H)

  
  
• IEEE 1394 connector (Firewire)

Internal Card Slots:

         1 Half Mini-Card

The laptop's retail price is over $899 before taxes. My price is $600 and the price is firm; therefore, please don't bother me with an offer; The price isn't negotiable at all.

Pick-up locations:

Etobicoke (Dundas & Islington)

Richmond Hill (Yonge & Major Mackenzie)

Over 100 units available.

• Price for 10 units - $580
  
  
• Price for 50 units - $560

Dell Inspiron 1525 laptops are also available.

• 1 unit - $500
  
  
• 10 units - $480
  
  
• 50 units - $460

Call 647-835-3770 or email mailto:sergh_s@msn.com