Complaint Review: Servicenet - Internet
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- Author Not Confirmed
- Servicenet 650 Missouri Avenue, Jeffersonville, IN 47130 Internet United States of America
- Phone: 866.374.0134
- Web: www.servicenet.com
- Category: Computer Service & Repair
Servicenet Service Net, Sony partner that cuts a year off the warranty Internet
*Consumer Comment: Service Contract
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I purchased a Sony Vaio SZ360P plus a 3 year extended warranty (which the salesperson said would start after the manufacturer's 1 year warranty has expired). Now, three years plus one month after the purchase, I called for assistance and they told me that the 3 year extended warranty has expired. When I purchased the "Sony" extended warranty from the Sony dealer, they told me that it would expire on July 10, 2011. I looked at my calendar and it looks like this is not for 11 months.
Is the problem that I don't know how to use a calendar - or that ServiceNet doesn't know how to use a calendar - or ServiceNet doesn't want to honor a warranty and they are doing 'fast time' - collapsing time in a way that I thought only Captain Kirk and Mr. Spock knew how to do.
My solution to this problem - I won't purchase any more Sony products and certainly won't purchase any extended warranty that is not honored by the manufacturer. I will also spread the word about Sony and ServiceNet as widely as possible.
This report was posted on Ripoff Report on 08/17/2010 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/servicenet/internet/servicenet-service-net-sony-partner-that-cuts-a-year-off-the-warranty-internet-632237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Service Contract
AUTHOR: Suzie - (U.S.A.)
SUBMITTED: Sunday, September 19, 2010
Hello!
Did you, by chance, purchase Accidental Damage & Handling (ADH) on your notebook when you purchased the notebook? (It will show on your receipt).
If you did - that type of contract is only sold at the Date of Purchase and runs concurrent with the Sony Manufacturer Warranty. The OEM warranty does not include ADH coverage - that is a major benefit of the 1st year contract coverage - the manufacturer does NOT cover anything accidental (most OEM's do not). If the notebook stops working, yes - but if you accidentally do something (drop it, spill something on it, etc.) and it stops working - it will not be covered within the first year without the additional contract coverage. So technically, the contract starts the same day you purchase the notebook and you have 2 years after that - also with the ADH coverage.
Now...if you didn't purchase the coverage, that's a different story altogether. :)
Hope this helps!
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