Sewing Supply Warehouse Expert Sewing Avoid this business like the plague! Port Charlotte, Florida

True -- This person ordered an item on our website and then called the morning we received the order to cancel the order.

True -- The order was canceled right then while she was on the phone.

True -- She was told that it was good that she called because we already about to ship the item---but she was NOT informed that we neglect our emails. When focusing on pulling, processing, and shipping orders some time can pass between checking emails and other secondary tasks.

False -- She was not told that it was our company that had no mechanism for canceling a MasterCard order. This is simply not true in any way. At the time we accepted Visa, MasterCard, and Discover. Of the three only Visa had a "mechanism" in place for the merchant to cancel or void an authorization. We never charged this customer any money. Upon completion of checkout an authorization was created. The authorization was not turned into an actual charge. With no "Void Authorization" button available for this credit card type the authorization would have to, as she was informed, simply expire and drop off of her account naturally (usually a couple days). Note: the purpose of the Void Authorization is simply that the authorization is disabled from being able to be turned into an actual charge.

True -- She was advised that the authorization (for the $23.99 item) could possibly be terminated from her bank's end.

True -- She called us 2-3 more times, the same day, progressively less pleasant about the authorization (that was beyond our control). By the third or fourth call she also had a third party on the phone line--a person of unknown relevance. Since we had no idea who the third party was, and given her unpleasant nature, and frankly I wished to return to work, she was reminded that the order was cancelled on her very first phone call and there was nothing further we could do. She was told that I needed to get back to work and she was let go.

False – Very untrue in fact. No racial reference was stated or implied on our part. She was simply told that we did not know who her third party person was. Any racial aspect to this incident can be solely attributed to the person who creatively wrote the original complaint.

Unknown – I am not aware of any contact this person may or may not have had with our owner.

Odd – When canceling her order she specifically indicated that she realized the item she ordered actually had come with the new machine she had just purchased---and it does. Her creative story about buying it from another company and how nice they were is surely another fabrication intended to further harm our otherwise good standing reputation.

Conclusion – This person seems to be very angry about something and we seem to simply have had the misfortune of crossing paths with her. We hope can find some peace of mind in the future.

Also note – We have since changed our credit card merchant to PayPal. They accept all four major cards in additional to PayPal and provide the mechanism for each--that Visa pioneered—the Void Authorization button. G.