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Report: #936831

Complaint Review: Sham's Inc - Columbus Ohio

  • Submitted: Tue, September 04, 2012
  • Updated: Tue, September 04, 2012
  • Reported By: Todd — Columbus Ohio U.S.A.
  • Sham's Inc
    2740 Hamilton Rd (Eastland Mall)
    Columbus, Ohio
    United States of America

Sham's Inc ... "Don't be Scammed... Sham's is a Sham !!!" No Refunds, the Customer is Always Wrong !!! Columbus, Ohio

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At approximately 5:16 pm on Tuesday 9/4/2012, I reluctantly (and in hindsight, regretfully) purchased a pair of black Lacoste shoes from Sham's in Eastland Mall for $85.  Prior to buying the shoes, I told Sarah, the owner who was visiting from Indianapolis, that I normally only buy Pumas, because of their comfort for my feet. 

She tried repeatedly to convince me to buy the Lacoste, and lowered the price from $106.75 with tax to $90 including tax.  Then she lowered it to $85 including tax.  Eventually, I caved and bought the shoes at $85 including tax. 

When I tried the shoes on, I tried them on on the carpet, and they felt comfortable.  I exited the stores wearing the shoes, onto the hard (but clean) mall floor.  Upon walking a few steps on the hard mall floor, I immediately turned around to return the shoes, literally within 5 minutes of exiting the store. I checked the shoes to make sure that they were in NEW CONDITION, and they were, since I had only owned the shoes for 5 minutes.

I politely asked Sarah for a refund, because the shoes were uncomfortable on the hard floor.  Sarah told me they don't give refunds, and they could give me store credit. I told her that I didn't want anything else from her store. She adamantly refused a refund. 

I told her that I was not happy, I told her "you didn't tell me that", and she said, "you didn't ask".  She said, "it's on your receipt" which is is NOT.  She said, "that's why we have signs". I said, "I never saw the sign". I told her that "I am not happy, that I will NEVER shop here again, and I will tell everyone I know to NEVER shop there again." 

I said other stores give refunds, and she said, "None of our stores do. I can't".  I said "you can, but you won't... this is your last opportunity"  She replied, "I can't", and turned around and walked out quietly, but feeling like I had just been "shammed", scammed, and taken advantage of.

I would have left the shoes at the store, but I didn't want her to have my money AND the merchandise.

Ironically, in the past I have avoided even going into this store.  The name says it all... "Sham" :(

My suggestion to everyone is to not do business with a company that won't honor a refund of an item within 5 minutes of purchase.  There are too many other stores out there that will honor refunds minutes, days, weeks, months after purchase. 

This report was posted on Ripoff Report on 09/04/2012 06:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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