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Report: #596463

Complaint Review: Sharry Edwards - Internet

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  • Reported By: Mandy — Ottawa Ontario United States of America
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  • Sharry Edwards Internet United States of America

Sharry Edwards Sound Health, Bioaccoustics Be Careful taking 3000$ Bioaccoustics SoundHealth course By Sharry Edwards Internet

*REBUTTAL Owner of company: A few half truths does not a full TRUTH make

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I have heard so many great things about this technology and people who swear by it. I just wish it was managed by a better company or with better administration and a refund policy for product. If it's not working just take it back and send out a new one or something I dont know. But they are really gung h*o to get new students thinking they are on the edge of this technology and that it needs to be given to the masses. Maybe, but how they are doing it makes it a money pit to invest in. Potential students should be warned before investing, I feel. As I do in ways feel mislead and taken advantage of. A lesson, always do your research first, which I thought I did by attending the free intro classes etc etc.

Some warnings before you invest:

1. Make sure you know what you are investing in, that it isn't just $3000 for the course, that you might want to manage how to financially afford it as their will be other expenses and possibly a sound room in your home you may wish to construct (requires certain soundproofing, speakers, putting carpet on walls etc etc).

2. I suggest you save to buy a tone box BEFORE taking and paying for the course so that you can work with it during instruction and ask any questions you need to ask. No, the course material doesn't come with one and it could take you several months to receive one after the course is complete.

3. There is a big push in class to buy really expensive equipment (like $1800 dollar tone machine reduced to $1200, but you have to buy before the end of the week long course). It's always good to be familiar with product before buying really expensive equipment which I have after buying a non-working tone box realized there is no refund policy. They offer that you can take the course a second time for free so wait till then maybe to buy additional equipment that is really expensive.

4. You may not be warned before purchase an item is on backorder. Expect delays. I had to wait 2 months for a tone box, came to me as the wrong model anyways (I ordered the s2s + and ended up after a lot of waiting and hassle with a s2 squared which only worked 1 mo, no refund. Another person in my second class was in my first class too and the same thing. She was retaking the class because it took so long for her to get the tone box, she couldnt use the material without it so forgot a lot of it and wanted a refresher.

5. A client was very interested in trying an "overture" box after I told her that I had been told in class this pre-toned box was used in clinics in place of doing toning trials etc. I emailed sound health several times to get a solid answer on if the box could be used on anyone, and a better write up of what it was for. The only answer I kept getting back was not yes or no but that the box used tones of rna and dna and was a box therapists used when nothing else seemed to work etc. After receiving it, my client didn't like it, said the tones made her feel funny. She called sound health and they told her it must be the "wrong tones" for her to answer more solidly which about 5 emails never explained prior to ordering. So the answer is: yes, the "overture" box may NOT be compatible with everyone. Again no refund policy, so had to buy it back from the client. Make sure you let your client know of the risk certain boxes and tones might NOT be suitable for them or else be prepared to cover the loss.

6. Know you will have to pay $300 in annual fees to keep teleconferencing and in the forums (which you need to submit case studies to become certified). I got invoiced out of the blue even though I've yet to use the course materials because I could never get a working tone box and so many delays, no refund on the faulty one, I just gave up. I never paid the invoice and asked to be taken off the list.

8. My computer crashed and I had a heck of a time and again many delays and much misunderstandings and arguments trying to get new codes to use the software on another computer. Again it took over 1 month and many unclear confusing emails back and forth arguing with me and being defensive instead of just explaining to me how to get my codes efficiently. I had no idea it was because they want people only to use software on one computer and to pay again if they want to use it on a second one. No one told me this, hell I would have bought the program again to save the hassle.

They canceled an online meeting to get new codes without telling me and next thing I know they are saying I received an email with the codes in it that I never received. It was all very confusing. First I was not allowed to get codes without attending an online conference call. Then it was canceled without telling me when I asked what happened when no one showed up and they then said they had sent me an email with the codes I never received. I told them I didn't receive them and was wondering if this was orginally a month ago. Nothing was clearly ever answered. I was continually fought with and treated badly and told yes I did and I already received the email with the codes etc etc. Everything was a fight. Then, again, I was told the only way to get codes was an online meeting asking for the email to be resent and I was like well then why was an email sent at all? I started litterally feeling nuts and getting very upset which never happens to me. I must have exchanged 20 + emails trying to make the receptionist understand why I was upset not having my software codes after 1 month of asking for them 2 months after taking a course and still no tone box after ordering it two months ago etc and many other confusing problems asking about shipping, the overture box etc and repeatedly dealing with all these non-clear confusing blaming emails. I've never experienced this before buying any product. Honestly, I'm the type of person who rarely asks for a refund on anything, maybe 3 other times in my life with simple things that were exchanged easily. By the end of this I was threatening to call the BBB and asking for a refund for the whole course unless someone sent me an email with the software codes in it. I finally got them. I then learned after their email had went to my spam folder. Still, a simple resending an email when someone says they didn't get it on product paid for is suffice.

9. The company seems very much needing money and charges for everything and anything. Make sure before investing you ask for a list of equipment, supplies and charges you might want to invest in to use the technology.

So, in the end, if you are planning to take the course, make sure before going in you know there are a LOT of hidden expenses, no refund policy, and a receptionist who might continually argue with or confuse you.

This report was posted on Ripoff Report on 04/25/2010 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sharry-edwards/internet/sharry-edwards-sound-health-bioaccoustics-be-careful-taking-3000-bioaccoustics-soundheal-596463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

A few half truths does not a full TRUTH make

AUTHOR: Sharry Edwards - (United States of America)

POSTED: Monday, April 26, 2010

Our company, Sound Health, has been in business for two decades.  Like all companies in business with the public, we get our share of complaints.  Most of the criticism is from people who have attempted to "rip-off" our technology.  We take those people to Court and they step aside.  None of these con-artists have dared to go to trial.  They simply want to see how much thievery they can get away with before someone stops them.  Mandy's complaint posted on Ripoff.com has some similar components.

Mandy has failed to see how her own actions have caused much of the problem she is reporting.  It is obvious that Mandy did not read the literature that was sent to her prior to signing-up for class.  If she had read the 50 item Q&A sheets, the questions she poses would have been answered prior to her taking the class.

We bent over backwards to accommodate Mandy:  Giving her a scholarship because she claimed poverty, allowing her to take the class twice, providing her with several sets of registrations - which is totally against our policy.  We spent  an inordinate amounts of time attempting to satisfy.  She in-turn tortured our staff with phone calls, emails and continued demands. 

After complaining vehemently that she received no software registrations, we made arrangements to go online with her to look at her computer and register her software for her.  We often do this with people who have trouble or when we suspect that people are attempting to obtain additional sets of registrations without paying for them.  Since Mandy had been sent seven (7) registrations that she claimed she did not get, we began to get a bit suspicious.  After we informed Mandy that we needed to meet on line and look at her computer, she amazingly found all of the registrations in her spam folder.  We had already requested that she check her spam folder.

As to the problem with equipment: she "forgot" to report that she is the one who insisted that she wanted to wait for the advanced model, we offered to allow her to substitute, she refused.  We did not foresee that our engineer would develop a brain tumor and need to be hospitalized.  That did put us a bit behind but each customer was notified and provided options.  She also "forgot" to mention that the larger piece of equipment she mentions is not necessary, only suggested.

We don't sell pulse oximeters nor are we microphone manufacturers - we own no stock or interests in any of these companies.  No carpet on the wall is required (?), no sound proofing, you do need a speaker but we don't sell those either.

She also didn't mention that the $300 yearly fee (not mandatory) provides for evaluation of her case studies, help with her clients, membership in a student forum that provides assistance, a weekly class to help with clients and membership in our Guardian Network which provides free software each month.

Mandy also forgets to mention that Sound Health gives away much of what it creates; we have been published in countless magazines and nearly 30 books.  There are 12 documentaries (one on Amazon) that have been made about our work including a three-part series by PBS .  Many of our videos are offered free on our www.nutrasounds.com web site. 

You can check our case studies on YouTube under Sound Heath.  Many of the physicians who work with us have posted information and case studies.  Our new video Miracle of non Medicine includes many physician statements about who we are and how we serve the world.

We also provide free software and free classes to the public.  When the public downloads our software there are No commercials, we don't even ask for an email address.  This is a public service; we are a registered non-profit 501(c)3.  Nor does Mandy mention our work with the Army to help soldiers with Traumatic Brain Injury and Post Traumatic Stress Disorder.  She doesn't mention that we gave away software last fall to help people identify their exposure to Swine flu.  She doesn't mention that we provided free software to returning soldiers.

It's unfortunate that Mandy did not read her prerequisite materials, that she sold a tonebox to a customer who refused delivery; that her spam folder "ate" the emails from us.  If people need to make others look bad they often lie to facilitate their goal.  The Truth doesn't need lies - especially lies of omission - to make a legitimate point.

We wish MysticMandy.com an abundant and authentic life and the best of luck with her "Whispers from Spirit" radio show.  Respectfully Submitted...

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