Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1240881

Complaint Review: Shell Fuel Rewards Network - Internet

  • Submitted:
  • Updated:
  • Reported By: Abcdefg — NY New York USA
  • Author Not Confirmed What's this?
  • Why?
  • Shell Fuel Rewards Network Internet USA

Shell Fuel Rewards Network FRN Rewards program not worth your time Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I signed up to Shell's Fuel Rewards program for 2 reasons: I have one very close to home & they promised 50¢ off gas for using the card the first time... How could I go wrong, right? Wrong!

I double check with the website that my local station is in the program, & they say it is. (Yay) so I sign up, which turns out to be an arduous process... They want a lot of info.  After I sign up, I see that it's only a 25¢ discount initially, & that you earn the other 25¢ as part of a promotion when you link a credit card.... So I do it.

There is never an opportunity to earn the extra discount, because there is a lot of small print they don't disclose about this promotion. Well ok, I'll at least get my 25¢, right? Wrong.

I go to my local station few days later ( I also found that the initial discount only lasts a week )... I give the attendant my rewards card & he tells me the pump message says it's invalid & that I have to go to the cashier... Only there IS no cashier at this station! There is no convenience store here! I pay the attendant!

So, being this was a waste of time, I cancel my membership... Again, no small feat as they there is no info on how to do this anywhere on the site. I go to my email preferences & say send none, then email & ask to be canceled.

A week later, I get a weekly newsletter type email from them. I try to unsubscribe but am told that my info is not in the system. I email them & ask the emails to stop, but they tell me I'm not in the system. But I'm getting emails, so I have to be, right? Wrong.

I am told to re-join so that I can unsubscribe... Yes, you read that right.... Rejoin in order to cancel. I told them that sounds asinine, but I did it anyway. I am STILL receiving emails after canceling twice, & this time my account is not deleted as promised! 

I am trying to cancel for the third time... I advise looking into this program with a fine tooth comb if you're interested in joining.

This report was posted on Ripoff Report on 07/09/2015 05:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shell-fuel-rewards-network/internet/shell-fuel-rewards-network-frn-rewards-program-not-worth-your-time-internet-1240881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now