Complaint Review: Shell Gas Station/Owner Bobby - Nashville Tennessee
- Shell Gas Station/Owner Bobby 197 Haywood Lane Nashville, Tennessee U.S.A.
- Phone: 615-832-8297
- Web:
- Category: Gas Stations
Shell Gas Station/Owner Bobby Defective pump overflow Nashville Tennessee
*Consumer Suggestion: Not the gas station's fault
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On 10/18/08 I was pumping gas at the Shell gas station on Haywood Lane. I had a little over 1/4 of a tank of gas and figured that I would put about $20 in my tank which would take me close to a full tank. While pumping, my 4-yr old son needed to go to the bathroom, so I didn't think any thing of it when I locked the hose to continue pumping. I figured it would only be a few more dollars any way. I go inside to ask the attendant where the restroom is and he directs me out back. I run my son to the restroom where it is so disgusting that we both are gagging and decide not to use it.
As we are walking back toward the car, I notice that gas is flowing under my car. I actually hear the splattering, but have no idea what's going on until I see the gas pouring out of the spout. I rush my son to the car and proceed to get to the pump. By the time it's all said and done, I owe $32.63.
I tell the attendant what has happened and he takes a plastic bag, walks outside and places it on the hose I just used. I asked about a refund of my money and he told me that I had to talk to Bobby the owner. He gave me the number to the store and told me that "Bobby would be in Monday morning". I have called everyday and had to leave messages for Bobby. It's been a week, and I haven't heard from Bobby apparently he's too busy to return his calls. I pass by there everyday and as of yesterday, the plastic bag is still on the pump. I took the liberty to take a few pictures of the pump the other day, which by the way is still showing my $32.63.
Sherrye
Antioch, Tennessee
U.S.A.
This report was posted on Ripoff Report on 10/25/2008 06:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/shell-gas-stationowner-bobby/nashville-tennessee-37229/shell-gas-stationowner-bobby-defective-pump-overflow-nashville-tennessee-384685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Not the gas station's fault
AUTHOR: Chris - (U.S.A.)
SUBMITTED: Wednesday, November 12, 2008
Faulty equipment happens. it's a fact. You should not expect a refund on the gasoline. There is a reason there are signs plastered all over gas stations that say "do not leave vehicle unattended while fueling."
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