Shell Oil/Fuel Rewards Network Fuel Rewards Is a Scam Lincoln Nebraska

I orignally requested a Fuel Rewards Network card, but it cracked in two shortly after it arrived. I requested a replacement on line twice in the past 4 weeks, no response, despite e mails assuring me that someone would contact me. Went to the local Shell station and physically picked up a FRN card, activated and received an email that it was ready to use. Supposed to save you 3 cents per gallon, not much but something is better then nothing.  Went to the local Shell station yesterday and followed directions on the pump, pump screen says card not valid. Attendent had no clue, says I am one of the first to try to use the FRN card and doesn't know how to make it work despite  following the directions to the letter on the pump. My wife had the same experience with her FRN card at a different Shell station in Lincoln, bottom line is they don't work. What a joke.  I will be buying gas from my local Phillips 66 station , at least their rewards card works as advertised.