Complaint Review: sherry, idealbalanceandbeauty.com and Image Revive.com - Internet
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- sherry, idealbalanceandbeauty.com and Image Revive.com Internet USA
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- Web: idealbalanceandbeauty.com and Imag...
- Category: Skin Care
sherry idealbalanceandbeauty.com and Image Revive.com U.S. Internet
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I purchased the Image Revive face cream Dec 16.2016, read all the terms and conditions including return information. I returned the product Jan 3.2017 for a total of 14$. They received at their warehouse Jan 13.2017 well before their deadline of Jan 27.2017 (i have the Canada Post receipt with the tracking #).
I was charged Jan 27.2017 on my visa $149.93. They confirmed they had received my return and said that i could only have 50% of my money returned to me! Their website idealbalanceandbeauty.com does not say this on Dec 16 when i ordered nor as of today's date (Feb 13.2017). They told me i was looking at the wrong website. i printed off the terms and conditions of the website above that i ordered from. They then told me i had to look at the terms and conditions of image-revive.com for the correct terms and conditions. this information is not on the order website of idealbalanceandbeauty.com which i told their representative.
The rep. told me he would escalate it to top management as i said this was not accurate marketing and fools the customer and is in fact dishonest.
I am expecting a phone call from them but am not holding my breath. at present i get 50% return. I ordered a new visa card as I don't know if they will continue to charge me going forward.
DO NOT DO BUSINESS WITH THEM. THIS IS A SCAM TO GRAB MONEY!
This report was posted on Ripoff Report on 02/13/2017 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sherry-idealbalanceandbeautycom-and-image-revivecom/internet/sherry-idealbalanceandbeautycom-and-image-revivecom-us-internet-1355714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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