Shoe Mania Shoemania.com Initially refused to exchange defective product but relented when threatened New York New York

Shoemania does not stand behind the products that they sell. I have lived in NYC for the last 8 years and have dealt with this store in person multiple times -- the customer service was always rude and sketchy, but the store location was convenient. However, my first online experience with them that treanscended into an in-store experience was absolutely horrendous. I ordered a pair of Camper boots from them in size 38 via Amazon Marketplace. They were too small, so I called them to get a return authorization number and returned the shoes at my own expense. At the same time, I had them send me a pair of size 39s. These fit. Everything was fine until a few days later, while on vacation in NYC (I now live in CA), when I noticed that the shoes were leaking water in from the bottom (through the sole of the shoe -- not the top) while I was walking around in some drizzle. The bottoms of my socks were soaked. I called Shoemania to ask them to replace the shoe. They told me that it was my problem to call Camper and deal with it. I told them that they sold me the shoes so they should stand behind what they sell. They continued to argue that it was my problem as the consumer. They also said "The shoes are not waterproof." My response was that the shoes did not even meet minimum standards and that I did not even own a pair of Gore-Tex waterproof shoes and none of my other shoes ever leaked this way. It was not until I threatened them that I would show up at their physical store the next day that they finally seemed friendlier and more accommodating. So I went to Shoemania's store on 853 Broadway the next day and they allowed me to exchange the offending pair of shoes for another pair. After being dragged through the mud, I left less-than-favorable feedback about my experience on Amazon's feedback system and they even had the gall to CALL on my cell phone me to complain that I left negative feedback. They even retaliated by calling me a liar and a thief. I spent about $200 to be dragged trough the mud and called a thief. NEVER EVER BUY FROM THESE PEOPLE!

Fatmaggot
new york, New York
U.S.A.