Complaint Review: Shoe Sensation, Acton Enterprises - Chillicothe Ohio
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- Author Confirmed
- Shoe Sensation, Acton Enterprises 1075 N. Bridge St. Chillicothe, Ohio U.S.A.
- Phone: 740-779-9913
- Web:
- Category: Specialty Stores
Shoe Sensation, Acton Enterprises Ripoff I called with an inquiry, and I heard the lady tell an associate I was a ****ing ***hole. Chillicothe Ohio
*UPDATE Employee: Dear Yahoo Review Readers, shoes in question were purchased at another store.
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On May 11 2005 I called the local Shoe Sensation, where I have purchased shoes for myself and my four kids many times. I first asked about a certain brand of shoes being in stock and was told yes. I then told the lady that I had purchased a pair of shoes about 5 weeks ago and that the rubber on the tips was peeling off. I politely asked her if there was any way to look up my receipt in the cash register as they ask for your name or phone number when you make a purchase.
I was told "hold on", the next thing I heard was " theres a ****ing ***hole here on the phone wanting to return a pair of 3 month old shoes" to my disbelief. Somehow I was able to mantain my composure and spoke to her boss the store asst. manager Brandy, who was nice but I was never told I'm sorry.
On May 12 I called the store manager Mellissa and told her what happened and was told not to lose any sleep over it, and that she would get back in touch with me. I also called Heather Hayden at 1-888-399-7463 and left a message on her machine asking for a call back. As of today May 14, they will not return my calls.
Jeff
Chillicothe, Ohio
U.S.A.
This report was posted on Ripoff Report on 05/14/2005 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/shoe-sensation-acton-enterprises/chillicothe-ohio-45601/shoe-sensation-acton-enterprises-ripoff-i-called-with-an-inquiry-and-i-heard-the-lady-te-142715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Dear Yahoo Review Readers, shoes in question were purchased at another store.
AUTHOR: Heather - (U.S.A.)
SUBMITTED: Wednesday, June 01, 2005
A recent review was posted on the Yahoo shoe store web site referencing a complaint by Mr. Jeff Krider about the Shoe Sensation store at the Chillicothe Mall. Company officials spoke to both Mr. Krider and associates in the store about the incident. It turns out that the shoes in question were purchased at another store. As for the inappropriate comment overheard by the customer, the associate was terminated for her remarks and apologies were extended to Mr. Krider.
Shoe Sensation recently announced several management changes, promoting Melissa Henderson formerly of the Clarksville, Indiana flagship store to General Manager of the Chillicothe store. In related news, the company also relocated Mr. Rob Pritchard, Area Director for Southeast Ohio, to base out of the Chillicothe store. Shoe Sensation prides itself in customer service, and the Chillicothe location continues to post growth in market share because of the broad selection of national brands at discount prices.
Regards,
Ms. H. Hayden
Director of Personnel
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