Shop Flip Flops has $5250.00 of mine and refuses to send me my order and will not refund my money! Panama City Panama

This report from Karla K is not correct. We will step by step explain in every detail what happened and why it happened and what we did to fix the problem.

This customer has gone online and spread many false and liable comments regarding Shop Flip Flops.

First let me introduce you to Shop Flip Flops , started in 2001 shop flip flops has expanded from a small mail order store with about 500 customers to a multi-international corporation with offices/warehouses in 4 continents, over 154,000 completed orders, tens of thousands of repeat customers annually and over 600 wholesale customers.

We strive to make everyone surprised at our speed of shipment, quality of goods, and range of products available online for same day shipment in most cases.

This complaint started on Sept, 2nd, 2008 with the customer Karla contacting us to place a wholesale order of sandals.

We had sent her the details and she replied with an initial order on Sept, 15th, 2008. We contacted her to confirm the order and she said Hi Alan. I am very impressed with your spread sheet and am upping my order and will be using only your company...so thank you.

On Sept, 19th, 2008 she emailed us back stating that she HAD made the payment for the order and that we can start the process.

Sep, 20th, 2008 Karla stated The wire will go out on Monday. I was too late with my request on Friday. I will check with you on Monday to see that you got it.

We checked and still no wire was received Monday, a week went by and Friday afternoon she replied to us I have been on vacation, no cell service in the middle of a lake, on my way home now. Will get this done in the morning first thing. .

That Monday morning Sept, 29,2008 after we asked if there was any trace as we were concerned about the where about of the wire she said: Due to the current market implosion, my wire has been delayed...I will let you know the moment I know of something.

Later that day Karla said The wire was never sent and all wires we were expecting have been put on hold until tomorrow when my husband gets there to sign papers, etc.

October, 2, 2008 she emailed us to tell us: I have had a wire sent to me, it should post tomorrow

October, 3rd, 2008 we received this email Hi Alan, I was told that a wire went out to you today for $5500.00

We waited everyday and checked the bank and had already got the sandals to ship to the USA for her but never got a reply.

October, 8th, 2008 we received this email from Karla: OK, but you got the tracking # or whatever # it was that I sent? This was an international wire, so that may be the delay. I know that it has not bounced back, and that it was sent Friday?? Hamm...
We then called the bank again multiple times every day and still nothing. Swift bank wires take a max of 48 hours to go through. You can trace them as we started and paid $35 each time to trace (6 times) and never got a reply as the payment was never sent.

October, 10th, 2008 we stated we still didn't get the wire and that they should check it again and her partner stated Will do. Banks are closed Monday due to Columbus Day Holiday. I will make certain you have the funds Tuesday, pending our bank's finding/tracing.

October 13th, 2008 came and Karla emailed and said this I have to be able to call "Mary" who is handling the transaction from a trust account in Seattle. She is not available until tomorrow

October, 16th, 2008 arrived and we were emailing Karla about this lost bank wire and were not getting any replies. She reply this date with the following Have not had access for 2 days. It is coming - Tom is taking care of it, not me. Thanks for your continued patience.

October, 18th, 2008 she emailed again after days of not replying to our emails stating: Hi Alan...we are finally OK...what is better and faster - a credit card that we have NO problem with or a wire from me (so there would be no problem) ?
We stated we could take credit card or bank wire and they decided to go with bank wire.

October, 22nd, 2008 she again emailed us with the following: Hi Alan. I personally sent the wire about an hour ago. Please let us know when it hits and when my order can ship

We had told her at this point that we had had her order picked for over 1 month and that we have put it back in stock and that when the payment does arrive we will start the picking process again and update her with the shipment timeframe and details.

She continued to say the following to us: So sorry to have been so much trouble. This was never our intent. We would love to move forward with you for years to come

October 27th, 2008 almost one week later after emailing her many time and looking again for the wire it did not show up and she sent us this email: the wire was for $5230.00 not 5500 as we expected.

On October, 29th, 2008 we received a bank wire for 5235 not the 5500 as she had said and which would have paid for the total with shipping.

From this date through Nov, 25th, 2008 we picked and package and waited for the entire order to be ready to ship however due to the delay in payment some items were sold and not available anymore.

Alan (no longer a shop flip flops employee) had put the order in and waited for the total stock to arrive to make the shipment.

Dec, 13th, 2008 Jessica and Kent got involved in a settlement to get this order shipped and received. Karla started threatening legal action .

After the items being on order and not showing up to us we decided to ship the items to Texas USA and arrange for a refund or exchange for the items not in stock.

Jan, 5th, 2009 we shipped the items to Texas USA for reshipping to Karla. The items arrived around Jan, 13th, 2009.

Jan, 13th, 2009 Kent (new shop flip flops employee) then contacted Karla to arrange shipment.

Since this date the shipment and the refund have been ready to be shipped but Karla had said that she wanted to sue shop flip flops and settle this in court. We contacted our lawyers and they said to have her lawyers contact them to start the process. All orders and refunds were on hold.

Until March, 3rd, 2008 she intended to process this order through court and we told her that at anytime we would ship and refund the remaining items. On March, 3rd, 2009 she agreed to accept the merchandise and refund as we offered all this time and she said: she is happy this is over and that she would remove any complaints she has left online , ON HER WORD.

That same day she started creating false accusations about shop flip flops and we even found out that one of our competitors and her have been in talks. We have the emails she sent and received (she forwarded them to us) and they show a small group of people that have not even ordered from us or done any business with us stating false and liable comments about shop flip flops.

We DID ship the items the SAME DAY we stated using ups and Karla has received the items. We paid for signature on each of the many boxes (388 pairs) and the refund is processed.

This is the only incident like this in our company's history. We have had some delays which were the direct fault of shop flip flops and Alan(past employee) which are and have been taken care of but we have NEVER scammed, stolen, or not refunded ANYONE.

We have stated this many times and continue to explain that Shop Flip Flops wants to know of any delayed orders or non shipped items. You can contact us directly at shop flip flops anytime and we will reply URGENTLY.

We have over 103,000 happy customers and look forward to helping and serving the online flip-flop community for many years going forward.

Shop Flip Flops
Management