Complaint Review: Shop NBC - V2 Priemier AKA Viscom - Chaska Minnesota
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- Shop NBC - V2 Priemier AKA Viscom www.v2Priemer.com Chaska, Minnesota U.S.A.
- Phone: 800-676 5523
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- Category: Computer Manufactures
Shop NBC - V2 Premier AKA Viscom Shop NBC - V2 Priemier AKA Viscom ripoff - deception - belittlement Chaska Minnesota
*Consumer Comment: Crap Doesn't begin to describe v2premier
*Consumer Comment: Crap Doesn't begin to describe v2premier
*Consumer Comment: Crap Doesn't begin to describe v2premier
*Consumer Comment: Crap Doesn't begin to describe v2premier
*Consumer Comment: I Feel your pain
*Author of original report: Reply to HH - HH, Alabama
*Consumer Comment: This Is One Awsome Computer!
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6-26-03
To whom it may concern,
I would like to take the time to explain in as much detail as possible as to why I am dissatisfied with Shop NBC and V2 Premier's way they have handled my account ever since I purchased one of your computers.
I feel I have not received customer satisfaction do to the fact that Shop NBC did not return my call with in the prescribed 30 days notice that I wanted to return the p.c because it was not functioning correctly no more than 2 weeks after we received it. I intend to forward this info to the Better Business Bureau and to any other interested parties.
1.On the month of January 2003, I purchased a V2 Premiere computer from Shop NBC with option of
extended warranty, returns within 30 days, and no payments for 1 year.
After about 2 weeks of receiving shipment, the speakers quit working "no sound". I called Shop NBC for help, they instructed me to call the vendor and I asked if I had any other problems if I can return the product? I was told I could return it within 30 days if I did not get the problem resolved.
2.V2 Premiers tech support did not call me back after I gave several messages to them until 1 week later. That gave me on 1 week left to return the p.c. V2 support told me that my sound card was no good, another tech from V2 said the speakers were bad.
3. V2 decided after 3 weeks of trying to figure out my "no sound" problem, to send me a new set of speakers. It took over a month to find out that the original tech at V2 Premier did not order my speakers, a new order was placed for me by V2 again, that was in March.
4.In the mean time, while this was going on the digital camera that came with the package, "vivitar 3350" stopped working 3 weeks after we started using it. I had to call Vivitar on that as well per Shop NBC again. I was told to return the camera for a " NEW" replacement as promised by Vivitar. I shipped the camera to Vivitar via UPS from where I work. Before I shipped it out, I made 2 tiny black dots on the inside of the battery holder just to see if I would receive the same camera back.
5.It took almost 2 months to get it back, in the box was a hand written note that said, " Cannot find any problem". And I checked the battery holder, it was the same camera. Also, someone had apparently beat on the camera with a hammer because the face plate was caved in a bit and there was a huge cut on the front as well. I contacted Vivitar that night and a representative told me on the phone that Vivitar does not swap products bad ones for goods ones. In fact, he was quite blunt in telling me I did not know what I was talking about. I called Shop NBC on this as well. I was able to call Vivitar again and they agreed to exchange the camera for a new one.
6. Receive new camera in April. It worked for about 1 week and has not worked any longer. Vivitar never returned my loud complaint. I gave up.
7. Received new speakers, plugged them in the back of p.c's out going in back. No sound! I plugged these into the front panel, sound, they work. However, V2 never explained why the plug in the back does not work.
8. April CD rom DVD does not work. Called V2 on this several times. After several weeks of trying to get some help, they decided it was the mother board needing replaced. They ordered the parts and they came several weeks later after my constant calling asking where they were at.
9. Received mother board. So far so good, the new p.c I purchased for over 2,000.00 is now working like a new p.c should.
10. June. 25, 03 Wife is working on computer to print documents needed for a important court case in July. The computer stops dead and shuts down. She calls V2 Tech support. they go over a few things with her over the phone to trouble shoot it. V2 decides it the mother board and power supply. They order the parts and told her it will take 3 weeks. My wife explains her situation of the documents that are needed by July, and asked if the parts could be rushed over night and we would pay for the shipping. The Technician said no, they do not ship over night.
Now in viewing all that has happened to my wife and I, the amount of time, effort, loss of work and possibly even a considerable amount of money. I do not intend to pay one cent for this computer. I did all the procedures as instructed by ShopNBC, V2 Premier, and Vivtar. Some body needs to eat the cost of this machine that is not built properly. No computer should have all these problems with in a few weeks of purchase. I tried to return it back to Shop NBC from the start and got the run around, I got the run around with V2, and I got nothing but rude responses from Vivitar and a new camera that does not work.
I feel V2 Premier should replace all of the system, or take this one back and I owe nothing, or eat the cost and I owe nothing.
Mark
61738, Illinois
U.S.A.
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#7 Consumer Comment
Crap Doesn't begin to describe v2premier
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Wednesday, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up.
I bought my system in May of 2002, When watching the presention I saw:
- Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz)
- 256 DDR memory 40GB hard drive (Really 37GB)
and ect...
i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable.
SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one.
That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE)
So after about three months my computer starts messing up:
When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it.
Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it.
TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim.
so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........
(I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint).
A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
#6 Consumer Comment
Crap Doesn't begin to describe v2premier
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Wednesday, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up.
I bought my system in May of 2002, When watching the presention I saw:
- Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz)
- 256 DDR memory 40GB hard drive (Really 37GB)
and ect...
i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable.
SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one.
That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE)
So after about three months my computer starts messing up:
When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it.
Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it.
TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim.
so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........
(I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint).
A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
#5 Consumer Comment
Crap Doesn't begin to describe v2premier
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Wednesday, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up.
I bought my system in May of 2002, When watching the presention I saw:
- Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz)
- 256 DDR memory 40GB hard drive (Really 37GB)
and ect...
i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable.
SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one.
That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE)
So after about three months my computer starts messing up:
When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it.
Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it.
TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim.
so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........
(I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint).
A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
#4 Consumer Comment
Crap Doesn't begin to describe v2premier
AUTHOR: Brandon - (U.S.A.)
SUBMITTED: Wednesday, July 30, 2003
A little bit of info. on the V2 line on computers from viscom. This is coming from a ShopNBC manager "V2 premier computers have about a 70/30 ratio" meaning that 70% of the computers they make are fine, or small minor problems (missing software, damaged cover). But that 30% (us) we get screwed, because Viscom knows that you are calling in regrds to a problem, so they are ready for any excuse or rebital they may have or make up.
I bought my system in May of 2002, When watching the presention I saw:
- Pentium 4 1.8GHZ (its really 1.78GHZ, they advertise 1.8Ghz)
- 256 DDR memory 40GB hard drive (Really 37GB)
and ect...
i recieved my computer to find out that they sent me the wrong DRIVER DISC. Most were pre-loaded but my Modenm driver and my PIXELVIEW drivers were missing as well, so for the first week i couldnt get on the internet, or use my TV card. After setting my computer up i noticed a crack on the plastic cover. So i start to use some of my software since tht was the only thing that i could do. I noticed that about 3-4 software titles weren't XP compatable.
SO i called about these problems waiting on hold for nearly 50 minutes, i get a very rude person. All they send out is a driver disc solving one of my three problems from day one.
That is what i called some SH**TY service. (AGAIN THIS IS STILL DAY ONE)
So after about three months my computer starts messing up:
When you would turn it on it would go to the desktop and take you to a blue error screen saying somethin about a hardware problem, gave only seconds to read it, the computer then would restart it self and usally run fine, sometimes a bit slower but able to perform task. so i emailed customer support telling them this problem with little help to not getting any emails back from them. So i used DIGITAL LIFELINE to chat with a tech. he said it was my had drive and had the part sent. had it replaced worked fine for about 3 hours then it was doing it but by now it was restarting by it self about 4 times before you could use it.
Calling customer support and emailing with no help, i was still using my pc. then when using it one day my motherboard blew up while using it.
TOOK 3 and half WEEKS just to get to the local shop to be fixed (This is just after the 1 year service agrement, purchased extended warrenty which is no longer viscom, so viscom has no connection to my pc it is the extened warrenty program wich is a separte company from Viscom tht Viscom gets to do the extened warranty. SO in other words they send your contract off without you knowing it until you have to make a claim.
so my motherboard was replaced.. that brings to now .. I wonder how long my PC will last after looking at these things........
(I could tell you much more but i dont want to crash you V@ systems when viewing that large of a complaint).
A VERY UNHAPPY SHOPNBC VISCOM V2 PREMIER CUSTOMER,
#3 Consumer Comment
I Feel your pain
AUTHOR: Dave - (U.S.A.)
SUBMITTED: Monday, July 14, 2003
Mark - I have had similar problems with Viscom support and their empty promises to fix their V2 PC issues. While I have not had any problems with the PC itself, I have returned the Vivitar (junk) camera once and am on my second time around.
I too am not happy with the $2000 price tag and having a PC that I could have easily built for half the cost. they say that no other PC has the software bundle that Viscom included...well you know what, I haven't used 10% of that software yet, so that is no selling point to me, too bad hindsight is 20/20.
I am trying to get legal advice on this matter, because I don't feel I got what was advertised and I DID NOT get my money's worth.
For what it is worth, I feel your pain, because I was going to run my internet business off of this PC but after all the problems and 'ripoff' reports, I don't want to take my chances.
#2 Author of original report
Reply to HH - HH, Alabama
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Friday, June 27, 2003
I am happy for you that your computer is running fine. However, just because yours works well does not discount all the reports posted on this web page. You say you are a first time user? I have been working with computers for nearly 12 years now so I know my way around on how they are built etc. I have used most major brands out there, the best I have found is Dell. I purchased the V2 Premier because of cost in payment was not due for 1 year. The problems many are having are I am sure are genuine like mine. Yes I have had problems with other p.c's in the past and they were major brands as well, I also had major brands that worked very well. My complaint is not that I have a faulty made system, my complaint is I have a faulty made system that Shop NBC and or Viscom is slow to react to fix and I was not able to return it on time due to their lack of customer concern. I am sure if they replaced it chances are, I would have a better built system. It's all about taking pride in what you sell and giving the consumer what they pay for.
#1 Consumer Comment
This Is One Awsome Computer!
AUTHOR: HH - (U.S.A.)
SUBMITTED: Thursday, June 26, 2003
I have had this computer for over 1 year and never had a problem! I do not know how you guys have so many problems with this computer. I am a first time user and I thought the setup was easy and the computer was speedy and easy to use. I called tech support about a software issue and I had fixed it with their help in under 10 minutes!!! So much faster than if it was Compaq or Gateway tech. I feel this is an awsome computer and everyone from beginer to advanced user should have one!!!!!!!!!!!!!!!
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