Shoponlinedeals.com Not honouring warranty after many months of suggesting they would replace the product. Long Island City, New York

I bought my husband a tablet through this company for Christmas. He informed me that the battery life seemed very short. I emailed the company to find out what I could do to rectify the situation. Their response of Feb 27th was "We are sorry that you are having problems with the tablet. You can return the 7 tablet to the following address. Upon receiving the tablet, we will ship you a new tablet which is under the warranty. Please include your order number in the package." I returned it right away.

I emailed them as I hadn't received a replacement and received this message on April 2nd.  "You are receiving this message because we have received your returned item back to us and have notified the voucher company to administer your full refund for the voucher coupon. For further details on your refund, please contact the voucher company directly."

I couldn't contact the voucher company as I never had their contact information therefore I sent an email requesting that information from them. Even after 4 emails that information wasn't forthcoming.

Finally on May 18th I received an email "Good Afternoon, Please, call us at 516/717/4777 ext 211 so we could resolve this issue. thank you".  I called this number numerous times with no answer and no way of leaving a message.

After another 14 emails I receive this email of July 5th...."Thank you for reaching out to us. We apologize for the previous emails sent.  It is companys policy that all items must be returned within 30 days for all refunds, returns and replacements to be honored."