Silicon Solar LLC Took money never sent goods. Terrible service. No support. SILICONSOLAR.COM Bainbridge New York

Very dissatisfied, I would reccomend everybody NOT TO DO BUISNESS WITH SILICONSOLAR.COM.. but read on..

Here's my story, a lesson can be learned. I made a somewhat small purchase (~40USD) to silicon solar. I recieved their sales confirmation email (automatically generated) immediately after my purchase and, at the time, had no worries. Within this email it is written that all packages ship within "5-7 working days of the purchase". No problem. So far, so good.

After 7 working days, i check my "order status" with their automatic, online tracker. It still says that my order is "Being Processed." Fine, it's getting close to christmas, i would imagine they are busy. I send off a polite email asking when my order will be shipped.

The original purchase was made on November 19th. On December 9th, my order is still "Being Processed" and i have not recieved any reply to my polite email. At this point in time, i'm beginning to get alittle irritated. So, I do alittle more research into the company and come up with many complaints similar to mine. This is bad.

Being that i payed with PayPal, i notified their fraud department with a compiled list of of evidence. This complaint was filed four days (2 working days) prior to my writing of this evaluation. Today, i recieved a full refund of my purchase. PayPal managed to contact SiliconSolar.com (with somesort of reposession of funds notice, i assume) and this is the aswer SiliconSolar wanted forwarded back to me:

"Note from Seller:
Your packaged has been shipped, however since the goods were sent via parcel post we are unable to provide tracking information. We would appreciate a payment when you receive the goods."

When i get the goods, and if they arn't poorly packaged or broken. SiliconSolar will be getting their money. Otherwise, i'll let them know that their package is "Being Processed" and will take "5 - 7 buisness days" to ship. We'll see how they like the treatment.

To sum things up, if (for whatever reason) you decide to buy from SiliconSolar.com i suggest you use PayPal to broker the deal. If something goes wrong, PayPal will fight for your money back. I am extremely appreciative and impressed with PayPal's service and have no problem reccomending them. But, be wary of SiliconSolar.com. They've got something up their sleeves.

James
Langley, British Columbia
Canada