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Report: #1336044

Complaint Review: silkflowerfactory - Internet

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  • Reported By: Cass — Grove City Pennsylvania USA
  • Author Not Confirmed What's this?
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  • silkflowerfactory Internet USA

silkflowerfactory efavormart Ya Ya Creations Oordered 16 candle wreaths -and never received them. They will not respond to any emails, do not have a phone number listed. Found a phone number on your site from another report but it has been disconnected. I El Monte California Internet

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  Date: October 31, 2016 4:27:46 PM EDT To: "" <> Subject: order still not received I sent you an email early Sunday morning to say I have not received my order- see below. As you can see there is no tracking number so I have no idea where it is or if I will receive by Wednesday which is the date of the church dinner.  Please respond so I know if I have to purchase something locally to replace my order by providing me a tracking number. I receive many on line orders and your help version of assisting me was not helpful.  i find it highly unusual that you provide no address or phone number on your website!

If I do not receive a tracking number or direct assistance from you by Tuesday noon , I will assume you are not a reliable company to do business with and I do not plan to be out $42.93 without filing a complaint and using social media to resolve the issues with my purchase. second email From: Date: November 1, 2016 3:32:59 PM EDT To: "" <> Subject: order still not received It is now the 14th business day since I placed my order. My invoice states 7-10 business days and  still no candle rings delivered nor an email response from you providing a tracking number which means they were never sent.

 In my book this constitutes fraud.   Your lack of response is yet another red flag and I now understand why you list no phone number for your company. You must be inundated with dissatisfied customers. I will be forwarding this information to the BBB, Yelp and Facebook  and Rip Off report which hopefully will have some impact on the future success of your business. I will be forwarding this information to the BBB,,Rip Off reports and Facebook which hopefully will have some impact on the future success of your business But from what I have discovered it appears that you just change company names

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