Complaint Review: Simmons Rockwell Ford Mercury - Hornell New York
- Simmons Rockwell Ford Mercury 1160 County Rt 66 Hornell, New York U.S.A.
- Phone: 607-3244444
- Web:
- Category: Truck Dealers
Simmons Rockwell Ford Mercury Dishonest and does not stand behind their products Hornell New York
*UPDATE Employee: IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
*UPDATE Employee: IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
*UPDATE Employee: IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
*UPDATE Employee: IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
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This should stand as a warning to anyone interested in buying a vehicle from Simmons Rockwell, especially a truck with a bedliner.
In late January 07, I purchased a 2006 Dodge Dakota truck from Simmons Rockwell in Hornell. The truck "appeared" to be in excellent condition. Nearly new in fact. It had slightly over 9000 miles. I bought the truck and was quite satisfied with the experience. The only thing I was disturbed by is that the salesman seemed to not know trucks well, as I mentioned putting a tonneu cover on it, and he said it would hurt gas milage and I would have to remove the bedliner.
No big deal, just a salesman that is under educated.... right? Wrong!!
Less than a month later, I ended up going in to have the cover put on, and low and behold, we remove the bedliner. Underneath, carnage. The bed was scratched horribly. There are at least 8 spots that are beginning to rust. Both wheel wells are dented quite badly. The passenger wheel well is dented so bad in one spot, that a hole was punctured through the well, and is rusting.
Had I waited longer, I could have potentiall lost the bed altogether. But, I figure since I just bought it, they will stand by their product.
Wrong once again. Even though I paid $1000 for an electronic rust inhibitor, they will not cover this as it was "pre-existing". Therefore, they knew the damage was there, and did not disclose it at the time of purchase.
So now I have a $1000 rust inhibitor that is considered a fraud anyway, and a bed of my truck that I have to pay for the fixing. I have spoken with 4 people at Simmons Rockwell, and even had my mechanic talk to them to try and rectify this issue. They will not work with me as I bought the truck USED and as is.
I would urge anyone contemplating to do business with Simmons Rockwell Ford Mercury to re-think your decision. If you decide to go with them due to their prices, and you are looking at a truck with a bedliner, please ask them to remove the bedliner temporarily to inspect the bed of the vehicle, as since they have done this to me, they will likely continue doing it again.
Buyer Beware and Godspeed.
Tim
Wayland, New York
U.S.A.
This report was posted on Ripoff Report on 03/26/2007 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/simmons-rockwell-ford-mercury/hornell-new-york-14843/simmons-rockwell-ford-mercury-dishonest-and-does-not-stand-behind-their-products-hornell-n-240826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
AUTHOR: Jeff Brock - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
My Name is Jeff Brock the general manager of Simmons-Rockwell Ford in Hornell NY. I would like to talk to Tim about his problem. We at Simmons-Rockwell as a whole are focused on customer service. He is more than welcome to reach me anytime at 607-324-4444 ext 164.
#3 UPDATE Employee
IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
AUTHOR: Jeff Brock - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
My Name is Jeff Brock the general manager of Simmons-Rockwell Ford in Hornell NY. I would like to talk to Tim about his problem. We at Simmons-Rockwell as a whole are focused on customer service. He is more than welcome to reach me anytime at 607-324-4444 ext 164.
#2 UPDATE Employee
IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
AUTHOR: Jeff Brock - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
My Name is Jeff Brock the general manager of Simmons-Rockwell Ford in Hornell NY. I would like to talk to Tim about his problem. We at Simmons-Rockwell as a whole are focused on customer service. He is more than welcome to reach me anytime at 607-324-4444 ext 164.
#1 UPDATE Employee
IN RESPONSE TO TIM'S COMPLAINT ABOUT HIS 2006 DODGE DAKOTA
AUTHOR: Jeff Brock - (U.S.A.)
SUBMITTED: Thursday, December 27, 2007
My Name is Jeff Brock the general manager of Simmons-Rockwell Ford in Hornell NY. I would like to talk to Tim about his problem. We at Simmons-Rockwell as a whole are focused on customer service. He is more than welcome to reach me anytime at 607-324-4444 ext 164.
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