Simple Bank Simple Finance Jason Vaughan Justin Seitz Sean Hopp Carlos Esparza Kyle Judge, John Kean Simple Bank Incompetent Rude Customer Support Staffers Jason Vaughan, Justin Seitz, Sean Hopp, Carlos Esparza, Kyle Judge, John Kean Portland Oregon

These 6 Simple customer service reps (Jason Vaughan, Justin Seitz, Sean Hopp, Carlos Esparza, Kyle Judge, John Kean) are absolutely the rudest, most incompetent, most unqualified customer service staff at any company I have ever dealt with. If you're looking for a bank that has competent support staff who don't have an attitude problem look elsewhere because it's definitely not Simple Bank. When I signed up I wondered how they were able to offer a product without any fees and after dealing with their so-called support staff it's pretty obvious they cut costs by hiring everyone else's support rejects. I could get better support in a box of Cracker Jacks. Two weeks of dealing with these people was more than enough for me to know that this wasn't a bank I felt safe dealing with or keeping any money in because the support staff is completely incompetent. Besides their incompetence and rudeness, you can also look forward to long wait times on hold before anyone even picks up the phone, very limited customer service hours (and that includes their fraud department which isn't 24/7 and is only open during business hours to report a problem if you lose your card or it is stolen, or you notice an unauthorized charge). Horrible, absolutely horrible. This bank's parent BBVA Compass needs to keep a better eye on the inexperienced kids they hire to work at their Simple Bank division.