Simple Software Support Instant Software Store Paid for software I couldn't download and install Pennsylvania

When I tried to download the software and install, I got a message stating the software was back ordered (which is impossible).  I got on a chat box with  "Quincy" who came up with all manner of lame excuses why I couldn't download the software I paid for.  When I asked him to call me so we could communicate he became very rude.  He did eventually call me and his opening statement was " What the hell makes you think you are any more important than any of the other six customers I am talking to that I have to call you.  He then asked for access to my PC to "fix" the problem.  I can't allow a total stranger to access our business network and no one in their right mind would.  He really pushed my buttons.  I demanded a refund which he refused.  I threatened to report him to the state Attorney General's office to which he threatened to attack my business online if I did.  We will follow up though with reports to law enforcement.  What ever you do, don't buy from these guys.  They are bad business.