Report: #476200

Complaint Review: Simpleplanning.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, August 04, 2009
Updated: Fri, April 01, 2011
Reported By: — Wallington Other

Author Confirmed

Why?

Simpleplanning.com www.simpleplanning.com Internet U.S.A.

Phone:
Web:
Category: Computer Software

SimpleSimpleplanning.com Reply to emails for support or refund garanteed Internet

*REBUTTAL Owner of company: Simpleplanning.com has addressed past customer concerns with new dedicated support team.

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We purchased the Budget Planning worksheet program for around $10. Had some issues that were not addressed by the FAQ's so sent an email to the support email listed. 30 days later and no response.

Other posts on this site have reported the same thing. I have requested a refund as per their guarantee policy, but am not holding my breath for a response.

Kerri
Wallington
Australia

This report was posted on Ripoff Report on 08/04/2009 03:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/simpleplanningcom/internet/simplesimpleplanningcom-reply-to-emails-for-support-or-refund-garanteed-internet-476200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Simpleplanning.com has addressed past customer concerns with new dedicated support team.

AUTHOR: Simpleplanning.com - (United States of America)

SUBMITTED: Friday, April 01, 2011

POSTED: Friday, April 01, 2011

Dear Customer,

We apologize for the experience you had with our product and our support. As of Jan 1st 2010, we have taken actions to improve the effectiveness of our support team. We now have a dedicated support team to handle all questions in a timely manner.

We do stand buy our products and aim to please every one of our customers. We offer expanded versions of our planner to fit the needs of even the most detail oriented budgeters.

Again, we sincerely apologize for the inconvenience you encountered as a result of doing business with our company. Please contact us at admin@simpleplanning.com if your refund was not processed.

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