Complaint Review: Simplywireless - Fairfax Virginia
- Simplywireless simplywireless.com Fairfax, Virginia U.S.A.
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- Category: Cellular Phone Companies
Simplywireless rebate scam ripoff Fairfax Virginia
*UPDATE Employee: rebate answer
*UPDATE Employee: rebate answer
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In June of 2005 I purchased 2 phones from Simply Wireless on the Cingular family plan. The ad and all paperwork was very clear that there were a series of 3 rebates for each phone - $25 at 3 months, $50 at 6 months, $50 at 9 months.
At 3 months I submitted for the rebates at 3 months for $25 for each of the 2 phones or a total of $50. After hearing nothing I contacted them and they said they never received it. I submitted for the rebates at 6 months for $50 for each of the 2 phones or a total of $100. I have received nothing, but their rebate status website informs me that the rebate is ineligible on one of the phones because it is an add on. They have unilaterally changed the provisions of their contract with me apparently. They refuse to respond.
I'm sure they are counting on the notion that $50 or $100 isn't enough for anyone to sue over. I wonder how they would feel about a class action suit?
If you read this and are contemplating buying from Simply Wireless understand that they may not honor their rebate promises. Avoid them.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Laura
Quinlan, Texas
U.S.A.
This report was posted on Ripoff Report on 03/21/2006 08:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/simplywireless/fairfax-virginia/simplywireless-rebate-scam-ripoff-fairfax-virginia-182388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
rebate answer
AUTHOR: Simply1 - (U.S.A.)
SUBMITTED: Wednesday, August 13, 2008
I am sorry for your negative experience. I have copies of all of the rebate redemption forms, if you would like to contact me at customerservice@simplywireless.com I would be happy to assist you.
We did have processing company processing our rebates during that time period, and the rebates from then are closed, but I would be happy to give you an explination. As far as the add a line, this should have been listed in the terms and conditions portion of the rebate redemption form.
Sincerely
KIM

#1 UPDATE Employee
rebate answer
AUTHOR: Simply1 - (U.S.A.)
SUBMITTED: Wednesday, August 13, 2008
I am sorry for your negative experience. I have copies of all of the rebate redemption forms, if you would like to contact me at customerservice@simplywireless.com I would be happy to assist you.
We did have processing company processing our rebates during that time period, and the rebates from then are closed, but I would be happy to give you an explination. As far as the add a line, this should have been listed in the terms and conditions portion of the rebate redemption form.
Sincerely
KIM


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