Complaint Review: Singer Lazer Storm - Igia - Nationwide
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- Singer Lazer Storm - Igia Worth St., Los Angeles, California Nationwide U.S.A.
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Singer Lazer Storm - Igia ripoff refusal of refund promised Los Angeles California
*Author of original report: Singer-Lazer Storm Ripoff Update
*Author of original report: Response from Singer Lazer Storm
*Author of original report: Response from Singer Lazer Storm
*Author of original report: Singer Lazer Storm, Los Angeles, CA
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I ordered a vaccuum on August 5th; total was to be $156. They withdrew $313.70 from my account. I cancelled the order but they sent 4 vaccuums anyway. Over 30 emails and 40 phone calls later they authorized return of vaccuums and promised a refund. The package was sent via FedEx and signed for at their warehouse on October 12th. Multiple phone calls and emails since have not gotten the refund.
I've reported them to the FTC and Consumer Protection Agency but no luck. I'd like to file a class action suit but don't know the next step. Any advice is appreciated. A phone call to them at 1-800-224-0434 generated a promised refund by November 14th. We will see.
Eddie
Columbus, Georgia
U.S.A.
This report was posted on Ripoff Report on 11/08/2005 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/singer-lazer-storm-igia/nationwide/singer-lazer-storm-igia-ripoff-refusal-of-refund-promised-los-angeles-california-163795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Singer-Lazer Storm Ripoff Update
AUTHOR: Eddie - (U.S.A.)
SUBMITTED: Thursday, March 09, 2006
Thanks to other postings on this site I followed some advice offered and contacted my bank. I had initially notified them of the fraudulent charge immediately after it was processed and still had my email as record. The bank (BB&T) was extremely helpful and immediately began researching my complaint. I'm happy to say that I finally got all of my money back through the bank's efforts. Singer-Lazer Storm withheld part of the refund as reimbursement for FedEx charges to ship the vacuums back to their company, even though they had initially paid for the return. My bank reimbursed that amount and I assume they pursued S-L Storm for the balance. In any event, please don't give up if you've been ripped off by this unscrupulous company because you can beat them!
#3 Author of original report
Response from Singer Lazer Storm
AUTHOR: Eddie - (U.S.A.)
SUBMITTED: Wednesday, November 09, 2005
The following email response was received today. I will keep everyone posted on whether I receive my refund.
Lazer Storm
245 8th Avenue, Pmb 855 New York, New York 10011
November 9, 2005
Eddie
XXXX Valley Drive
Columbus, GA 31909
Dear Mr. JXXXX,
We are in receipt of the E-Mail dated November 9, 2005 that you have sent to us regarding the Lazer Storm Product. We at Lazer Storm are dedicated to providing our customer's with efficient service. Even though product demand is high, each customer request is given individual attention. Our Customer's satisfaction is always our main concern:
Upon reviewing the information in our database it was noted that order# 7738429, which is in your name. Your information in your account will be credited the amount of $313.70 within 7-10 business days.
Should you wish to contact us directly please contact us at 1-800-974-8590. (Please note this is our new toll free number)
We do apologize for any inconvenience we may have caused you. The E-Mail you have sent to us was greatly appreciated.
Sincerely,
Response@stormvac.com
-----Original Message-----
From: XXXXeemj@aol.com
Sent: Tuesday, November 08, 2005 10:07 PM
To: response@stormvac.com
Subject: Singer Lazer Storm Rip Off
I am due a refund of $313.70. I cancelled an order on August 8th and it was still shipped on August 11th. I have tried to get my money back since. Your company has the 4 vaccuum cleaners that I DID NOT order; they were sent back via FedEx and signed for on October 12. I have reported this to the Californa BBB, California State Attorney General's Office, and the FTC.
Today I was promised my money by next Monday, November 14th. We shall see. Meantime I have consulted an attorney and we are taking steps to file a class action suit. Be advised!
#2 Author of original report
Response from Singer Lazer Storm
AUTHOR: Eddie - (U.S.A.)
SUBMITTED: Wednesday, November 09, 2005
The following email response was received today. I will keep everyone posted on whether I receive my refund.
Lazer Storm
245 8th Avenue, Pmb 855 New York, New York 10011
November 9, 2005
Eddie
XXXX Valley Drive
Columbus, GA 31909
Dear Mr. JXXXX,
We are in receipt of the E-Mail dated November 9, 2005 that you have sent to us regarding the Lazer Storm Product. We at Lazer Storm are dedicated to providing our customer's with efficient service. Even though product demand is high, each customer request is given individual attention. Our Customer's satisfaction is always our main concern:
Upon reviewing the information in our database it was noted that order# 7738429, which is in your name. Your information in your account will be credited the amount of $313.70 within 7-10 business days.
Should you wish to contact us directly please contact us at 1-800-974-8590. (Please note this is our new toll free number)
We do apologize for any inconvenience we may have caused you. The E-Mail you have sent to us was greatly appreciated.
Sincerely,
Response@stormvac.com
-----Original Message-----
From: XXXXeemj@aol.com
Sent: Tuesday, November 08, 2005 10:07 PM
To: response@stormvac.com
Subject: Singer Lazer Storm Rip Off
I am due a refund of $313.70. I cancelled an order on August 8th and it was still shipped on August 11th. I have tried to get my money back since. Your company has the 4 vaccuum cleaners that I DID NOT order; they were sent back via FedEx and signed for on October 12. I have reported this to the Californa BBB, California State Attorney General's Office, and the FTC.
Today I was promised my money by next Monday, November 14th. We shall see. Meantime I have consulted an attorney and we are taking steps to file a class action suit. Be advised!
#1 Author of original report
Singer Lazer Storm, Los Angeles, CA
AUTHOR: Eddie - (U.S.A.)
SUBMITTED: Tuesday, November 08, 2005
The Phone Number:
800-711-8357
The address is: 4540 Worth Street, Los Angeles, Ca.
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