Siren Song Deceptive Company San Diego California

I purchased this product on-line with the idea that it would be good for my daughter and myself. Siren Song is a security device that in case of an attack you can hit the button and people around you would know that your in danger. The problem was with trying to return the product after reading their e-mail stating I would be paying an additional fee of $8.95 a month. The batteries required were 3 at $4.95 each. I didn't order the batteries. I wrote them after finding out that I would be paying the extra fee of $8.95 a month. I called them about two days ago and told them of my issue with them. After speaking with her, I decided to write the support department another letter explaining it in full. The e-mall was sent and I was told I'd hear from them in 24-48 hours. Well that didn't happen. So, today I called them again and told her I was inquiring about the refund. he said they hadn't received the unopened package and that when they did, I'd get the refund. But along with that I was to pay a re-stocking fee. I told her she would have that when she received the package back and didn't feel I should have to pay for restocking. I did let her know that I'd be posting this on RipOffReport.com site and warn other consumers. My advice, make sure you know about what you are ordering and get all the details. My $58.00 spent, I'll only see about $38 dollars. Buyer beware!