Complaint Review: SiriusXM Satellite - Internet
- SiriusXM Satellite Internet USA
- Phone: 8886355144
- Web: www.siriusxm.com
- Category: Satellite Companies
SiriusXM Satellite XM Satellite, Sirius, SXM satellite radio, xm satellite New York Internet
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While doing our taxes, I discovered that Sirius XM Satellite has been automatically taking 2 payments from my husband's credit card and he has not used the satellite service for almost 2 years. I contacted Sirius XM and explained that we were not notified, we were not sent a statement, not even an email indicating that charges were being drafted. I explained that we had not used the service in a couple of years, and was read a script about how they draft the money for our "convenience".
We did not authorize Sirius XM Satellite to draft money indefinately from our credit card to the tune of $363.60 per year, especially when we do not even have an XM radio in our posession. After bluntly explaining the situation, I was asked if I would like to transfer the service to a vehicle as though they did not even hear how upset I was over the situation. I asked to be refunded and was told that there would be no refund as it was my responsibility to check statements and call if I did not want them taking money from my credit card.
Reputable businesses do not draft indefinately from a person's credit card without confirming the person's intention to keep the service. We have a business, and would never consider taking money without someones permission.
Do not sign up for this service! It is a rip off!
This report was posted on Ripoff Report on 03/08/2016 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/siriusxm-satellite/internet/siriusxm-satellite-xm-satellite-sirius-sxm-satellite-radio-xm-satellite-new-york-inter-1292459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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